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Work experience

Apr 2009Present

Senior Software Engineer

Palmtree Infotech

Responsible for user interface design, implementation and testing aspects of the educational assessment package targeted towards k-12 institutions.

  • Daily responsibilities include user interface design, testing and handling deployment aspects of the product. (My Profile, School, Approval Engine, Leave Requisition, Question Banks, Rubrics, Grading Scales)
  • Handled customer engagement, deployment, support aspects for beta customers.
  • Technology Used (Amazon EC2, JBoss,  Richfaces, JQuery, HTML 4, CSS3, XML, JSF, GIMP, Adobe Photoshop CS5)
Oct 2008Apr 2009

Sr.Tech Support

Sutherland Global Services

Worked as a tech support associated with DELL XPS - dell's premier desktop and notebook brand. Worked in the European market and assisted clients in troubleshooting through hardware issues.

  • Worked on XPS 1230, 1430, 1530 & 1730 range of laptops and the Adamo range.
  • Worked on  4 series, 5 series, 6 series and 7 series of XPS Desktops.
Oct 2007Oct 2008

Sr. Tech support

Slash Support

Worked as a tech support associated with Real Networks one of the largest companies for multimedia products and services. I was one of the key members handling the following products

  • Real Player - one of the most used media playing software.
  • Rhapsody- premier music service providing unlimited music on a monthly charge.
  • Real Arcade - gaming service providing a wide range of arcade games.

Won the best performance on the floor award by maintaining a 100% CSAT  (customer satisfaction score) for several months.

Jun 2006Mar 2007

IT Engineer

Birla Sun Life Insurance Company LTD
  • Handling IT and service desk issues for Birla Sun Life Insurance  IT department.
  • Installed software, patching, upgrading and maintenance of operating systems.
  • Responsible for web services administration.
  • Installed complex hardware and software and upgrades to ensure work is performed as per the company policy.
Apr 2005Dec 2005

Sales Engineer

Photon Infotech
  • Primary duty was to establish contact with Fortune 2000 customers, to acquire project specifications related to e-learning, health care.
  • Convert the RFI into Business Proposals post investigation with the technical team.
  • Handled all business relation for English Foundation with customer and project team.


Sep 2000May 2004


Jerusalem College of Eng,.


To obtain a challenging and growth oriented position with my knowledge, experience and rise to eminence by utilising my talents with dedication, determination and sincerity.


  •  Troubleshooting Computer Hardware related Issues.
  •  Overclocking Computer hardware - was ranked 21st in India in overclocking by
  •  Regular interaction in online computer forums and assisting people in troubleshooting as well picking the right hardware.
  • Regular participant in World Community Grid which involves finding cure for various diseases. Provided more then a month of computer time over the last two years for various researches.


Rajesh Koilpillai