MYra Gregory

  • 11951 Villa Dorado Dr. St. Louis MO 63146

Administrative Assistant and Customer Service Enthusiast

Summary

Administrative support professional, offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without  compromising quality.

Work History

Work History
Dec 2010 - Present

Administrative Assistant

Mother's Way Child Care

Serve as first point of contact for clients and staff calling or visiting the main administrative office. Greet clients of the department, or other personnel, by phone, in person or via email. Assesses clients' needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assists in resolving problems and ensuring satisfactory customer service. Excelled in the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Feb 2012 - Jul 2012

Data Entry Clerk

Fieldworks
Campaign— Saint Louis, MO Data Entry Clerk($9hr) Handled multifaceted clerical tasks(e.g., data entry, filing, records management and billing). Maintained database with up to date client information. Quickly became a trusted assistant known for“ can-do” attitude, flexibility and high-quality work. Compare data with source documents, or re-enter data in verification format to detect errors. Entrusted to manage office in the supervisor's absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls. Compile, sort and verify the accuracy of data before it is entered. Locate and correct data entry errors, or report them to supervisors. Maintain logs of activities and completed work.
Nov 2011 - Feb 2012

CSR/Patient Care Rep

Convergys
express Scripts)-Saint Louis, MO CSR/Patient Care Adv.(temp $9hr) Assist patients with ordering medications. Assist patients with locating different pharmacies in their area. Provide patients with account balance and the various options to pay. Utilize various support applications to provide patient with the best solution. Provides patients with co pay structures, deductibles, and indemnities. Effectively listen to patients concerns and problems to assist them the best way possible. Use decision-support computer software programs to respond to common customer work/service order inquiries and requests. Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
May 2010 - Dec 2010

CNA/CMA

Sabbath Manor
Saint Louis, MO CMA($7. 50 hr) Administer prescribed medications to resident when needed. Record vital signs Assist with daily activities. Record any changes in mood or behavior. Order refills
Jun 2008 - Jun 2009

CSR

Maritz
kellys srvc)-Saint Louis, MO CSR(temp $10 hr) Handled a high influx of inbound calls. Assist callers with cashing in reward points. Calmed irate customers, and rebuilt client trust to prevent the loss of accounts. Utilized multiple call center support applications to effectively assist customers and agents. Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Jan 2007 - Sep 2007

CSR

GC Services
Saint Louis, MO CSR($8 hr) Promptly answered sales and billing related phone calls. Successfully met all full-time employee performance requirements across all units. Entered customer orders and provided quotes for orders.

Education

Education
2006 - 2008

A.A. Business Administration

St. Louis Community College Florissant Valley

Keyboarding and Document Formatting; Business Management

Accounting; Personal Finance