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Work experience

Jul 2014Jan 2015

Customer Service/IT

J&M Business Center

Exceptional customer service and cash handling in an internet business company. Diagnosing and troubleshooting malfunctioning computer hardware and software. POS systems.

Jul 2011Jun 2014

Teller III

Suntrust Bank

Exceptional customer service and advanced financial transactions. Vault teller responsible for all bank money while meeting sales goals. Training new team members while working in a fast-paced environment.

Jan 2010Jun 2011

Customer Service/IT

Internet Business Services

Exceptional customer service and cash handling in an internet business company. Diagnosing and troubleshooting malfunctioning computer hardware and software. POS systems.

Jul 2009Jan 2010

Help Desk Analyst

Time Warner Cable

Technical troubleshooting in a call center environment. Remote cable modem and network diagnostics. Exceptional customer service in high volume, fast-paced environment.

Jan 2009Jul 2009

Electronics Sales Associate

AAFES

Customer service and sales in a retail environment with an emphasis on computers, peripherals, and accessories.

May 2008Dec 2008

Operations Associate

Best Buy

Customer service in a fast-paced, retail environment. Cash handling and returns processing.

Feb 2007Dec 2007

Computer Technician

Berea College

Dell Latitude hardware troubleshooting and repair. Software troubleshooting and analysis. Mass disk reimaging and network support. Faculty and student training of new campus-wide software. Inventory management. Windows and Apple OS,  Microsoft Office Suite, Adobe.

Education

Feb 2012Dec 2016

BSBA

Salem College

Emphasis in Economics, minor in Political Science. In progress.