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Experienced administrative professional offering detail-oriented performance in fast-paced environments demanding strong organizational, technical, and interpersonal skills contributing to a productive team as a valuable support member.  

Work experience

Nov 2000Sep 2010

Desktop Publishing Specialist

Battelle Memorial Institute
  • Formatted complex documents to client specifications, always met deadline.
  • Organized and planned meetings onsite and at remote locations.
  • Maintained inventory of office supplies.
  • Researched and purchased equipment necessary for projects and experiments.
  • Arranged travel for executives and completed expense reports.
  • Performed desktop publishing for newsletters, large reports, proposals, forms, and presentations. 
  • Prepared charts, graphs, and tables to present data. 
  • Maintained knowledge of professional industry practices by subscribing to specialty weekly newsletters focusing on Microsoft Office applications and customer service. 
  • Arranged and planned seminars and workshops for government clients, including negotiating room rates and supplying all supporting documents. 
Mar 1998Jun 2000

Marketing Administration

Precision Concepts Corp.
  • Greeted visitors and students and answered phones.  
  • Designed easy-to-use fill-in forms for clients as well as the data processing department. 
  • Arranged corporate travel. 
  • Planned quarterly open-house events and sent invitations using a database and mail merge. 
  • Prepared expense reports, managed correspondence files, and ordered office supplies. 
  • Monitored computer certification exams
  • Created style sheets for use by sales staff in order to maintain a signature corporate identity.
  • Processed credit card payments.
  • Maintained student lounge area and ordered refreshments.
  • Set up vendor accounts to receive discounts to better meet budget.
Apr 1996Feb 1998

Marketing Administrative Assistant

Banc One Credit Card Services
  • Served as liaison between office staff, facilities, and information technology consultants. 
  • Distributed mail and filed correspondence. 
  • Arranged corporate travel and prepared expense reports.
  • Maintained more than 30 executives’ calendars. 
  • Managed correspondence files.
  • Ordered office supplies. 
  • Kept records for five separate cross-functional teams, including agendas, meeting minutes and action items.
  • Processed invoices for payment.
  • Prepared presentations.
  • Made and distributed copies.
  • Kept equipment in order and scheduled maintenance.
May 1991Mar 1996

Assistant to the Director of Insurance Co. Operations

Dealers Alliance Corporation

  • Greeted visitors.
  • Answered multi-line phone system and redirected calls.
  • Entered data for mechanical breakdown insurance policies.
  • Responded to inquiries leading to sales of policies. 
  • Developed filing system for in-house sales.
  • Calculated commissions of salespeople.
  • Researched and purchased technology equipment.  
  • Achieved 100 percent participation as United Way chair.
  • Typed documents and proposals for Director.


Riverside White Cross School of Nursing


Problem Solving
Develop system for creating customer profiles. Created forms to facilitate online registrations for events. Provided templates for brand management. Set up an equipment library, enabling reservations  
Customer Service
Answer phones, redirect calls, or take messages.  Follow up to gauge satisfaction. Liaison for staff with facilities and information technology. Read correspondence and apprise staff of new policies and procedures. Greet customers. Put certification candidates at ease.
Microsoft Office
Maintain and create spreadsheets and databases. Prepare reports from data. Create graphics to illustrate text. Publish complex documents using text from multiple sources. Distribute internal newsletters created in Publisher.  



Jun 2016

Notary Public

State of Ohio