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I am an experienced Center Operations Manager of a Centralized Production Center for FedEx Office that served multiple locations within Southern California and locations throughout the United States. I am an Operations General Manager with a wide range of skills including but not limited to; human resources, customer service, purchasing, and payroll. I am an engaged manager who concentrates on retention, team work and team morale. I am a customer-focused manager with years of experience with quality control and meeting customer deadlines. I enjoy problem solving, team-building and working in a fast-paced environment.

Work experience

Sep 1994May 2009

Center Operations Manager

FedEx Office

  • Responsible for recruiting, interviewing and hiring all staff members
  • On-boarding of all team members and monitoring new hire orientation procedures
  • Train and evaluate the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions
  • Initiates and delivers disciplinary procedures, as necessary, for team members, up to and including termination of employment
  • Promotes job growth and team member development
  • Responsible for team member morale, productivity, and supervision
  • Implements new company policies and procedures
  • Creates schedules for staff of a 24 hour 7 days a week operation
  • Enters, Reviews and Processes Payroll for entire staff
  • Conducts quarterly physical inventory
  • Coordinates production and delivery of product to locations serviced by center
  • Reviews production cost and product quality, and modifies production and material control programs to establish, maintain, and enhance profitable operations
  • Preparation of required accounting records, and recommends budgetary requirements
  • Insures the center is operated at a level of revenue versus cost
  • Monitor and complies with quality control procedures
  • Confers with management, sales, customers, and representatives of associated industries to evaluate and promote improved and expanded services in the local market
  • Monitors product quality and uses root cause analysis to solve any quality problems
  • Develops and implements plans for efficient use of materials, machines, and labor force
  • Recommends production equipment for the Center to improve overall operational efficiencies
  • Ensures the proper and safe installation and maintenance of equipment
Sep 1991Aug 1994

Credit Department Specialist

  • Responsible for accepting and processing credit applications for Fedco credit cards
  • Responsible for processing sales for large ticket items
  • Responsible for scheduling deliveries and installation large ticket items for customers such as refrigerators, stoves, dishwashers and washing machines
  • Coordinated and assisted with physical inventory of large ticket merchandise
  • Assisted in other departments when needed, such as cash control department, ringing up sales in general merchandise and grocery


SDSU Extension

Human Resources Courses Working towards a Human Resourses Certificate

Sep 1996Jun 1999

Sep 1994Jun 1995

Sep 1991Jun 1994

Palomar Junior College