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Work experience

March 2017Present

Operations Manager

Dennis L Bradley Trucking Inc
  • Hiring/Firing/Recruiting drivers
  • Scheduling/Dispatching drivers
  • Payroll/Accounts Receivable
  • Processing paperwork
  • Ensuring compliance with DOT standards
  • On call via phone 24/7 for driver/customer issues
  • Filing and detailed records keeping
  • Personal assistant to owner of company
March 2015Present

Court Records Clerk

City Of Jacksonville (Duval County Courthouse)
  • Indexing and verifying all court documentation
  • Scanning documents into the computer and processing mail
  • Answering phone calls/trouble shooting customer complaints
  • In person customer service
  • Licensed passport acceptance agent
  • Processing payments cash, checks and credit transactions
  • Creating daily reports
  • Typing 60 WPM
  • Notary Public Bonded by National Notary Association
Feb 2014Feb 2015

Debt Collection Agent/Accounts Receivable Agent

Enhanced Recovery Co.

• Negotiate with account holders
• Operate systems such as LATITUDE, GUIDO and CITRIX
• Answering incoming calls
• Manual outbound and dialer calls
• Team work
• Data Entry
• Multitasking abilities
• MS office programs

Jul 2013Jan 2014

Temporary Emergency Dispatcher

Goodyear Fleet HQ

• Dispatch emergency tire service for semi trucks and trailers
• Customer service
• Answering multiple phone lines
• Filing/Quickbooks
• Team work
• Data Entry
• Multitasking abilities
• MS office programs

Jun 2010Jul 2013

Assistant Manager

Burger King

• Open store daily
• Inventory
• Hire/train/coach employees
• Ensure food safety
• Comply with franchise standards
• Team building
• Paperwork/bank runs/cash drops

Feb 2006Feb 2009

Bakery Manager

Winn-Dixie

• Customer Service
• HR Duties: Hiring/Coaching/Training
• Decorating Cakes
• Merchandising
• Baking Bread/Pastries/Cookies
• Cleaning Area
• Inventory and Keeping Temperature Logs
• Making a Schedule
• Ordering/budgeting
• Creating finance reports

Education

Nov 2016Nov 2018

Bachelors in Psychology

University of Phoenix

Currently attend school full time 100% online.

Oct 2014Oct 2016

Associate Arts with Concentration in Psychology

University of Phoenix
Aug 2003May 2007

High School Diploma

Orange Park High

I earned my Diploma with a concentration in Culinary Operations.

Skills

Spanish Language

Intermediate spoken and written language skill.

HR Skills

3+ years hiring, coaching, paperwork.

Typing

70 WPM

Customer Service

10+ years

MS/OFFICE

Intermediate Excel, Word, Outlook, Powerpoint

Quickbooks

Accounts receivable and payroll

References

Michelle Barajas

Michelle was my direct boss at Winn Dixie

Phone number: (904) 444-9943

Gianette Prince - Supervisor/Duval County Clerk of the Court

Gianette has been one of my direct supervisors for the past year. I continue to work closely with her on a daily basis.

Phone number: (904) 465-5979

Mary Anne Dufresne Youth Minister (Retired)

Mary Anne has known me for over ten years and mentored me in my local youth program. As an adult I have worked with her on many community service trips.

Phone number: (904) 825-0001