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Lyneth Ann S. Yaptinchay

Collections Specialist / Registered Nurse

Personal Details

Mobile Number: 63-927-564-4341

Age: 30 years old

Date of Birth: May 25, 1985

Citizenship: Filipino

Religion: Roman Catholic

Summary

4 years experience as a Collections Specialist. 3 years experience as a Hospital Telemetry Nurse. 1 year experience as a Company Nurse. 5 months experience as a Sales Agent/Contact Finder. I am motivated, committed to my work and a quick-learner. I am accustomed to a fast-paced environment and is keen to details. I see to it that when I start a specific work, I would finish it on or before the deadline. I want everything to be in order and its proper place.

Work History

Feb 2016Present

Link Builder

Reddico (Upwork)

- Responsible for persuading other websites to put on their sites the links/resources of our clients

- Should meet the monthly quota of links

Nov 2015Feb 2016

Contact Finder

Expertise (Upwork)

- Gather contact information (first name, last name, address, email address, license)for certain providers/clients like lawyers, painters, handymen, etc depending on the assigned spreadsheet and makes sure that company name listed is the same as the one indicated on their website

- Logo hunting

Oct 2015Nov 2015

Sales Agent (Emails)

Expertise (Upwork)
- Sends emails to client using an account that is designated for a specific campaign; emails sent are for marketing a certain website and will persuade clients to link the resource to their site.
- Strict follow-ups done 
- Sees to it that we reach the quota of 304 emails and the 95% passing rate every day.

Jun 2011Oct 2015

Collections Specialist

First Advantage Philippines Inc

> Responsible for collecting from clients the outstanding invoices (60 days) for drug testing, background services, employment verification, fingerprinting, tax consulting services under their accounts.
> Monitor and sees to it that follow-up at least once a week will be done to make sure payments will be made.
> Update the list given to us every time we make a call or interact with a client.
> Accomplish tasks assigned to us in a timely manner.

Jun 2010Jun 2011

Company Nurse

First Advantage Philippines Inc

> Administer first aid treatments and provide medications for employees as needed
> Monitor and record the patient's condition
> Assist all injured employees to the nearest hospital
> Maintain all employees medical and other similar records
> Secure and ensure that the sick employees submit "fit to work" certificate
> Interpret and evaluate diagnostic tests based on the verification of medical certificates

> Schedule and assist annual medical examination
> Conduct inventory of medicines and other supplies once a month
> Assist and process employees’ SSS sickness and maternity benefits, compute for the amount they’ll be receiving once approved by SSS or how many days were approved for the sickness benefit.

Jul 2007Mar 2010

Senior Staff Nurse, Telemetry

Makati Medical Center

> Responsible for the delivery of patient care through the utilization of the nursing process and based on established clinical nursing practice standards
> Provides health education to patients and families.
> Collaborates with other professional disciplines to ensure effective patient care delivery and the achievement of desired patient outcomes.
> Contributes to the provision of quality nursing care through continuous quality improvement and research.

Sep 2006Apr 2007

Customer Service Representative

APAC Customer Services

> Responsible for answering customer’s queries regarding benefits on their health insurance.
> Responsible for answering customers’ queries regarding their claims on their health insurance.
> Documents summary of individual calls and initiate the follow-up of any pending inquiry on benefits and claims.

Education

20022006

 Bachelor of Science in Nursing

De La Salle University - Health Sciences Institute

Skills

Communication Skills

Has excellent communication skills; fluent in English

Web Research

Used in doing researches; been a contact finder wherein we gather information of clients like name, address, email address, license and even their company logo.

Email Support

Used to handling emails; experience from being a collections specialist wherein we contact clients about their past due invoices; experience as well as a sales agent wherein we contact clients to persuade them to link a site as a resource on their own website.

Surgical Intensive Care Unit

Telemetry Nurse for almost 3 years at Makati Medical Center. Provides care to a diverse patient population. Care for dying patients and provide education and support to family members faced with critical decisions such as discontinuing life support and deciding how to care  for people with brain injuries.

Provides care and education to patients post-bypass surgery, post-angiogram, post-angioplasty, and other heart-related diseases/procedures.

Nursing Process

Practiced the nursing process throughout my stay in the hospital as a telemetry nurse for the optimum well-being of patients.

References

• Mr. Carl Lindo
Team Lead, First Advantage Philippines Inc.
Mobile Number: 0917-8449635

• Ms. Catherine Ong
Team Manager, Expertise
Mobile Number: 0917-6288875