•Developed project plans, scope, requirements, testing, cost tracking and implemented projects.
•Managed project and system lifecycles, comprised of implementing testing and production launch to deliver enhancements and accommodate five new required data fields for disclosure applications and providing training and administration.
•Led weekly meetings to prioritize and manage 36 kaizen action items to improve master servicing team processes.
•Planned and executed multiple user acceptance testing executions for disclosure project implementation and production migration, leading production readiness reviews and post-implementation reviews.
•Designed and implemented communications plan using e-mail, telemarketing and website banners.
oExpedited existing effort to register, train and move over 600 servicers to two new servicing reporting systems and retire old reporting system no longer supported by the new investor reporting platform.
oCreated new reports and modified eighteen existing reports.
•Managed disaster recovery exercise, developed business continuity plan, and established presence at contingency site.
•Identified deficiencies in the processes and implemented recommendations through system development.
•Developed new structure to comply with the 2005 formal record retention policy.
oUsed Sharepoint application and Windows Explorer to revise directory architecture.