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Manager with over 12 years of professional experience in program management, process improvement, marketing and contract administration, specializes in creating a collaborative environment that fosters teamwork and developing high quality products.

Work experience

Jul 2009Present

Senior Manager

Judah Flum Independent Contractor

·Provide strategy, management and support in Montgomery County, Maryland and greater Washington, DC Metro Area.

oFinancial Secretary for Shaare Torah Congregation - monitor and process financial transactions; member of the Board and Finance Committee. Experienced with QuickBooks.

oDeveloping Children's Entertainment Concept

oProviding Process Management services to local businesses

May 2010Jul 2010

Contractor Position through CMW & Associates Corp.

General Services Administration

• Managed pre-award functions for 12 procurements of Government-wide importance totaling over $250M, serving as customer service point of contact, providing task order initiation, development of statements of work, acquisition plans, requests for proposal, technical evaluation plans, technical evaluation board reports and price negotiation memorandums.

• Served as main point of contact for 8 agency clients.

• Provided daily and weekly status and staffing advice for 31 active pre-award task orders.

• Process Improvements included:

o Upgraded project management approach to task order process

o Decreased transition from the business development to assisted acquisition services team by 25%

o Identified deficiencies in contract team and remedied through training and information resources

o Developed plan for a task order tracking database to be implemented by Q1 FY 11.

Jan 2006Jun 2009

Senior Project Manager

Fannie Mae

•Developed project plans, scope, requirements, testing, cost tracking and implemented projects.

•Managed project and system lifecycles, comprised of implementing testing and production launch to deliver enhancements and accommodate five new required data fields for disclosure applications and providing training and administration.

•Led weekly meetings to prioritize and manage 36 kaizen action items to improve master servicing team processes.

•Planned and executed multiple user acceptance testing executions for disclosure project implementation and production migration, leading production readiness reviews and post-implementation reviews.

•Designed and implemented communications plan using e-mail, telemarketing and website banners.

oExpedited existing effort to register, train and move over 600 servicers to two new servicing reporting systems and retire old reporting system no longer supported by the new investor reporting platform.

oCreated new reports and modified eighteen existing reports.

•Managed disaster recovery exercise, developed business continuity plan, and established presence at contingency site.

•Identified deficiencies in the processes and implemented recommendations through system development.

•Developed new structure to comply with the 2005 formal record retention policy.

oUsed Sharepoint application and Windows Explorer to revise directory architecture.

Apr 1998Jan 2006

Senior Manager

America Online

•Managed project lifecycle for direct mail business with a $60 million budget attaining an average of 1.4 million customer resale subscriptions over a five-year period in an increasingly competitive and saturated market.

oExecuted test plans that produced 10 new control creative packages annually and eight new formats over five years; tests include creative, format, offer, list and premiums, reduced mailing costs by 27%.

oLed weekly meeting with marketing operations staff and closely managed production activities.

oPerformed needs assessment and rebuild of selection grid process to maintain recent nature of data, which reduced staff time by 33% and meet delivery times.

oImplemented a campaign tracking system to meet inventory and forecast.

oPrepared revenue projections for business review process with Executive Vice President.

•Developed standardized cost and inventory management system as part of a Business Process Management taskforce using SAP software for Sarbanes-Oxley compliance.

•Reorganized telemarketing reactivations and revamped reporting system and forecasting process for telemarketing program to improve and enhance reporting and projection of results and optimize call center staffing.

Nov 1995Apr 1998

Marketing Manager

Healthy Directions (formerly Phillips Publishing)

•Managed direct mail subscriber acquisition program, leading analysis of promotion results and giving input regarding direct mail package selection for subscriber acquisition.

oAdvised and consulted with customer service, order processing and fulfillment departments to ensure smooth transition of new subscribers to $20 million Alternative Health Program.

oPartnered with creative focus team to establish four new dynamic promotional packages and develop up-front premiums to bolster subscriber acquisitions.

oEdited and maintained inventory for seven marketing premiums.

•Staffed exhibit booths for health experts and counseled subscribers at three tradeshows.



•Proficient in systems including Access Marketing Database, Promo Tracking, SAP Accounting Systems, Exeros Data Compare, Sharepoint, MS Project, MS Office Suite, Visio.

•Test plan execution using Mercury Quality Center and Quick Test Pro applications.

•Created and maintained team website and internal team Sharepoint site to increase exposure and market services.

•Utilized and analyzed surveys for strategic planning supporting the development of society products and services.

•Model building to define list segments for package and offer.

•Recruiting volunteers.

Professional Development

·Completed Project Management Skills Workshop with Learning Tree.

·Yellow Belt Training - Lean Six Sigma at Fannie Mae.

·Member-American Society of Association Executives and Membership Marketing Roundtable Planning Committee

·Presented at Roundtables. Completed Membership Marketing Certificate Program.

·Completed The Dale Carnegie Course with ‘Highest Award for Achievement' and achievement award for weekly presentation; Graduate Assistant.

Bachelors of Science

Tulane University