Laurie Wylie

Laurie Wylie

Work History

Work History
Apr 2013 - Present

IT Project Control Coordinator

CIBC

Current Responsibilities:

- Provide administrative support for the MPSO Department.

- Maintain distribution and resourcing lists.

- Office floor coordinator / administrator.

- On-Boarding / Off-Boarding employees.

- Record, track and process invoices, etc.

- Manage, track, and obtain deliverables and deliverable sign offs, including weekly sign off reporting.

- Manage project stream and program level risks and issues logs.

- Create automation for various reporting mechanisms (i.e. macros).

- Internal Audit Liaison (manage, track, and respond to RFI items)

- Ad hoc support for PM's, Directors, VP's.

- Member of the Health & Safety Committee

- Member of the Social Committee

Previous Responsibilities:

- Coordinate team office moves.

- Organize corporate events for and on behalf of the MPSO Department.

- Prepare and distribute weekly Leadership reports relating to the overall view of the program.

- Executive Assistant for a VP.

Mar 2012 - Apr 2013

Sales Coordinator (Maternity Contract)

Renaissance Toronto Hotel Downtown

- Provide administrative support for Sales Managers and the Director of Sales & Marketing.

- Communicate with internal and external guests assisting with questions, requests, and complaints on behalf of the Sales Department.

- Consistently handle group and catering business enquiries.

- Assist with the preparation and distribution of confidential materials and correspondence relating to the successful operation of the Sales Department (i.e. Contracts, Proposals, etc.).

- Create and fulfill purchase orders on behalf of the General Manager, Sales, and Reservations Departments.

- Maintain distribution, convention housing, and client lists.

- Administer payroll on a bi-weekly basis.

- Organize Hotel site visits with clients on behalf of the Central Sales Office.

- Prepare and disseminate weekly and month-end financial reports pertaining to the Sales Department.

- Assist the Events Coordinator with daily tasks, phone coverage, and absence coverage.

- Coordinate with other Departments within the Hotel for distribution of important Sales information.

- Provide IT support to Sales, Events, and Reservations Departments in absence of IT Technician.

Aug 2011 - Apr 2013

Reservations IT Coordinator

Renaissance Toronto Downtown Hotel

- Assist with the preparation and distribution of materials and correspondence relating to the successful operation of the Reservations Department (i.e. Rooming Lists, Arrival Reports, etc.).

- Communicate with internal and external guests assisting with questions, requests, and complaints.

- Quickly respond to guest voicemail, email and fax enquiries regarding hotel bookings.

- Prepare and disseminate month-end reports.

- Assist the Reservations Group Coordinator with daily tasks, phone coverage, and absence coverage.

Jan 2011 - Jan 2012

Event Coordinator (Maternity Contract)

Renaissance Toronto Downtown Hotel

- Provide administrative support for Event Managers and the Director, Conference & Event Management.

- Communicate with internal and external guests assisting with questions, requests, and complaints on behalf of the Events Department.

- Consistently handle meeting room and room block enquiries.

- Assist with the preparation and distribution of materials and correspondence relating to the successful operation of the Events Department (i.e. Banquet Event Orders, Thank You Cards, Amenities, etc.).

- Designed Sales & Events collateral (i.e. flyers, email banners, menus, etc.).

- Assist the Sales Coordinator with daily tasks, phone coverage, and absence coverage.

- Provide IT support to Sales, Events, and Reservations Departments in absence of IT Technician.

Jan 2009 - Jan 2010

Team Lead (Supervisor)

Arriba Restaurant

- Coordinated events between customers and Sales, Kitchen, and Restaurant teams.

- Updated system and guest menus to be used daily throughout the outlets.

- Assisted staff with orders, delivering food, guest situations.

- Thoroughly trained, motivated, and developed associates.

- Assisted guests via directions, inquiries, problems, complaints, reservations.

- Responded to emergency situations while completing proper documentation.

- Setup and maintained Facebook and Twitter accounts designated for restaurant promotion.

- Designed monthly email newsletters to be distributed to clients.

- Actively participated on the Joint Health & Safety Committee as a Committee Administrator.

Education

Education
Jan 2009 - Jan 2010

Diploma with Highest Honours

International Career School of Canada
Jan 2005 - Jan 2008

Ontario College Advanced Diploma

George Brown College

Received the Computer Technology Award in April 2006 which is awarded to a first year Technology student who displays exemplary Leadership skills.

Received the Dean's Honor List Award every semester.

Skills

Skills

Payroll and Invoicing Systems

WebWorks, TimeSaver

Property Management Systems

Delphi, MARSHA, OSCAR, PMS, Sceris

Restaurant Management Systems

Squirrel POS Systems, OpenTable Reservation System

Microsoft Office Products

Word, Excel, Access, PowerPoint, Visio, FrontPage, Project

Web Design

CSS, PHP, HTML, XHTML, XML, Adobe DreamWeaver

Imaging Software

PrintShop, HP PhotoShop, Adobe Photoshop, Adobe Illustrator

Database Systems

Oracle Discoverer 10g, Microsoft SQL Server

Personality Traits

Positive, friendly, punctual, creative, determined, optimistic

Work Skills

Great at multitasking, excellent at time management, strong communicator, work well individually or in a team environment, extremely organized, keen eye for detail

Certifications

Certifications

Smart Serve

WHMIS Certified

Workplace Harassment Sensitivity Training

Marriott Rewards & Rewarding Events Certified

Renaissance Hotels Branded Site Inspections Certified

Renaissance Brand Sales Certified