Expertise includes strategic planning infrastructure, quality assurance, business process improvement, application development, and business process management. Experienced Information Systems Chief Technology Officer with a proven track record of achieving results developing staff, process and technology to continually improve IS services aligned with the business and customer needs. Leadership in developing relationships and customer satisfaction by listening to customer needs and organizing transparent and open communications regarding achievements, needs for service improvement and prioritization of service support and delivery from a customer point of view. Have extensive experience in implementing a wide range of large scale systems and other Enterprise systems requiring extensive architectural planning, analysis and process improvement methods. Successful leadership of IT service transformations utilizing ITIL Service Management, Information Engineering and a business value approach to strategic planning and project methodologies. Have a history of excellent staff development, IT vision communication, consensus building, objective setting and retention of staff. Optimized service levels of IS infrastructure through delivery of quality services by agreeing, monitoring, reporting and reviewing on service level agreements with IT customers and service providers. Have a record of win-win relationship building enabling innovative cost savings and efficient business services. Successful governance of the IS organization in a multi-location international environment delivering Sarbanes-Oxley compliant IS systems and infrastructure at an “exemplary” level. Outstanding leadership using Business Continuity Management planning, justifying, organizing, developing and testing for unified business goals.
Mar 2008 - Present
ITIL Project Manager for SSA
ITIL Project Manager at SSA: •provide support to and coordination of ITSM3 and Project Management Process improvement initiatives that have been identified by SSA/OTSO executive staff; •work with senior managers and technical staff to define and outline goals, objectives, milestones, and metrics of individual improvement initiatives; •development of appropriate and effective information systems, monitoring and tracking systems, reporting systems, needed to support a robust IT Service Management improvement program; •researching process improvement initiatives, industry best practices and other innovations that could be incorporated into individual improvement initiatives; •analyze IT Service Management processes, procedures, tools, activities within individual OTSO components and across the enterprise to identify and target improvement opportunities; •establish effective measures, metrics, milestones, and data collection methods;
Feb 2006 - Present
ITIL Subject Matter Expert
ITIL Management Planning and Implementation Management Project Management Information Technology Resource Management Operations Management Project Management Technology Infrastructure Management Team Leadership and Role Model Management Quality Assurance Management Service Center Development Planning Strategic Planning Process Improvement Management Government Contracts Management Business Process Development Vendor Relationship Management
Jun 1993 - Jan 2006
Chief Technology Officer
Nova Technology, Inc
GSA Contract Management, Business Services Designer, Chief Technology Officer, Quality Control Officer, Team Builder, ITIL Process Manager, Operations Technical Manager, Configuration Designer, Network Monitoring for security Designer, Automated Audit for security Designer.
Jan 1986 - Jun 1993
Director of IT and Telcom
Meal on Wheels of Central Maryland
Provide all technology leadership and future planning for the feeding of hunderds of home bound.