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Sep 2002May 2005

Bachelor of Science

Concentration:  Financial Investigations, Computer Security

Grade Point Average:  3.49/4.00, Dean's List

Relevant Courses:

Fraud Examination                        Information Security     

Financial Investigations               Professional & Technical Writing           

Law of Economic Crime              Intermediate Accounting I/II

Microsoft Access                           Accounting I/II

Computer Security                       

Work experience

Jul 2006Aug 2010

Senior Dialer Admin

Bank Of America

Develop calling strategies for the credit card collections floor based upon reports determining the success of previous campaigns while weighing current economic situations and future goals within the bank. In addition to reports, extracts are also pulled to determine more specific plans for action, ultimately limiting the loss incurred by the bank. Work with the line of business to ensure the automatic dialing jobs are effective and being properly kept up.

  • Protect Bank of America's assets and mitigate losses by employing sound judgment and working with the customer to establish repayment of the loan.
  • 3rd quarter Top Performer in 2008. I created a new hire training manual for the credit card collections staff and managers, breaking down work functions to increase total efficiency and maximize collection efforts.
Apr 2006Aug 2006


Niagara County Attorney Office

Assist the District Attorney developing white collar crime case work by incorporating auditing techniques to develop and prepare investigations for grand jury.

Jan 2005Aug 2006

Sergeant/Security Officer

Wackenhut Security

Duties included regular response and testing of alarm panel, data entry, patrol, and new hire training.

Jan 2003May 2005

Assistant to the Registrar

Hilbert College Records Office

General office administrative duties including customer service, data entry, document preparation and familiarity with Microsoft office software including Word, Access, PowerPoint, and Excel.

Sep 2004Dec 2004


United States Attorney Office

Duties involved understanding the fundamentals of developing a case and gathering, verifying, and preserving evidence and its confidentiality. Also organized evidence in excel formats for the Assistant District Attorney. 


Microsoft Office
I regularly use MS Word, Excel, and Powerpoint. I feel very comfortable in each. I have also achieved novice knowledge of SQL and Microsoft Access.

Relative Experience