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Lauren Woolley

Secretary, General Office Administration At Professional Liability Services, Inc


I am a highly motivated suggestive seller with extensive sales and customer service experience. I have extensive knowledge with money handling, management, and problem solving as well as general office administration. I am familiar and experienced with Microsoft Office as well as QuickBooks Pro software. I pride myself in my determination to complete a task as efficiently and accurately as possible while ensuring that the customer is always happy.


  • Proficiency with Microsoft Office and QuickBooks Pro.
  • Expertise in customer service
  • Customer targeting 
  • Complex problem solving skills
  • Bookkeeping
  • Experience with conflict resolution
  • Strategic planning
  • Employee coaching

Work experience

Jun 2010Present

Secretary, General Office Administration

Professional Liability Services, Inc
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Complied with federal, state and company policies, procedures and regulations.
  • Performed information updates on wide variety of clientele using Quick Books System
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Experience answering phones, faxing, filing, scanning, emailing, etc.
May 2011Dec 2011

Sales Associate

Calvin Klein
  • Assisted customers with finding their intended purchases and suggested additional items.
  • Resolved issues with unhappy customers.
  • Completed transactions.
  • Maintained inventory and daily/weekly sales goals.
Mar 2009Apr 2010

Shift Coordinator

Little Caesar's Pizza
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized Microsoft Excel.
  • Worked with customers to solve complaints and provide excellent customer service.
  • Coached cashiers on suggestive selling techniques while also maintaining my own suggestive selling skills.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Matched purchase orders with invoices and recorded the necessary information. 
  • Reconciled and reported discrepancies found in records. 
  • Performed field audits on cashiers
  • Communicated with customers, employees and other individuals to answer questions and explain information
Oct 2007Jul 2008

Front Desk

Tyler's Tae Kwon Do & Fitness
  • Checked members into the gym and took payments for extending the memberships.
  • Took the potential members on tours throughout the gym and sold memberships.
  • Opened and closed the gym (including all cleaning and money handling).


Jun 2010Present

University of Central Florida
  • 3.086 Cumulative GPA
  • 3.750 Upper Level Course GPA
  • 3.666 Biology Core Requirement GPA
Aug 2006May 2010

High School Diploma

Riverdale High School
  • Graduated with 5.1 GPA, Magna Cum Laude
  • International Baccalaureate Diploma
  • Secretary, National Honor Society
  • Member, National Spanish Honor Society
  • Top 10% of class


Sean McIlvenna

Current supervisor

Kaalin Fullilove

Former supervisor

Christine Proudfoot

Current coworker