Summary

•    Information Technology Professional who works well independently and in groups•    Outstanding communicator who comfortably interacts with subordinates, peers and superiors•    Creative problem solver who flourishes in high-paced environments•    Natural Leader who focuses on team coaching and development•    Analytical thinker who believes in testing and measuring rather than guessing and assuming•    Customer-focused professional  who believes end users should be treated like a valuable asset•    Knowledge-hungry student who reads voraciously

Work History

Work History
Jan 2010 - Present

Consultant

Freelance IT

•    SQL Server 2008 Workflow Project (BIDS) – Created a tool for a Real Estate company that pulled daily updates from an ftp site, checked for changes, appended any changes to a staging table, and then combined that data with production tables.  Saved company 6 hours labor per week.•    Website Development – Built a website for a small online golf magazine (http://scagmag.com/), helped the owner monetize the site by adding a golf equipment e-store, Google Adsense ads, and direct advertising with local golf courses.  Increased web traffic by 350%.•    Joomla CMS Website Development – Created a Content Management System for a Business Networking Group (http://columbiabusiness.org) which allowed the group to highlight their members and increase their exposure within the community.  Grew membership by an average of 2 members per month.•    Joomla CMS Website Development – Updated an existing CMS for a local church (http://whitewaterchurch.com), allowing them to reach out further into their community.  Increased web traffic by 220%.•    Various smaller projects including data center reorganizations, website development and web server management

Jul 2007 - Jan 2010

Technician

Square Peg Technology, Inc.

Square Peg Technology was a provider of onsite technical support services for small businesses.•    Developed concept for consulting business including pricing model, delivery methods, niche focus, sales and marketing model•    Recruited and trained 4 technicians and 2 sales representatives•    Managed 6 to 8 ongoing projects - Application Development, Network Design/Deployment, Infrastructure Support•    Oversaw $50,000 annual budget•    Administered operational aspects of business – business licenses, HR documentation, contract development and negotiation•    Participated in business clubs, Chamber of Commerce, and other direct networking organizations•    Increased website development skills by learning new tools such as PHP and My SQL•    Basic Network design, deployment, and support (routers, switches, LAN Printers, cabling, Servers, desktops, laptops, etc.)

Mar 2006 - Dec 2007

Workstation Support Technician

Blue Cross Bue Shield of SC

BCBS is an insurance company whose data center is ranked in the top 2.5 percent worldwide by IBM.•    Worked within a technical team to maintain large LAN environment (30,000 + users)•    Single point of contact within building containing 3 lines of business•    Managed project to upgrade 250+ machines from Windows 2000 to Windows XP•    Rebuilt data closet for increased capacity and flexibility

Jul 2005 - Sep 2005

Desktop Support Technician

BB&T

BB&T is a regional bank serving most of the Atlantic Coast states.

•   Supported 30+ branch offices in 5 counties of Upstate South Carolina•   Installed and configured new hardware•   Managed tape backup procedure for server array•   Assisted in project to upgrade 900+ machines from Windows 2000 to Windows XP•   Supported 100+ remote VPN users on multiple platforms

Mar 1999 - Apr 2005

Support Analyst / Team Lead

Datastream Systems, Inc.

Datastream Systems was a manufacturer of enterprise asset management software.•    Developed support procedures for e-Commerce website•    Became expert troubleshooter for all Datastream software products•    Learned basics of LAN/WAN troubleshooting and problem resolution•    Developed new team structure for Support Department (Subsequently became a team leader)•    Improved call resolution efficiency by 50%•    Assisted team members with career and skill development•    Performed annual performance evaluations and made compensation recommendations•    Interfaced with Managers/Directors for departmental strategies and future directions

Education

Education
Aug 1990 - Jun 1993

Bachelor of Science

College of Charleston

Certifications

Certifications

Microsoft Implementing and Supporting Windows NT Server

Microsoft

Oracle OCP DBA SQL and PL/SQL

Oracle

A+ Core Hardware Technologies

Comp TIA

A+ Operating Systems Technologies

Comp TIA

Network +

Comp TIA