Lisa A. Vanderfin

Work History

Work History
Oct 2000 - Dec 2009

Marketing Manager

Alta Vista Credit Union

Sole Marketing representation for Alta Vista Credit Union (AVCU). Was successful in producing new business and dollars for credit union through direct mail pieces - promotional letters, postcards, and newsletters. Routinely corresponded with local media groups, issuing press releases on financial seminars, community volunteer efforts, car sales, and personnel features. I was instrumental in all aspects of credit union name change (formerly Norton Community Credit Union) and rebranding in 2006. My efforts in introducing a Member Rewards Program in 2007 attributed to an increase of 56% debit card usage, driving members to 'choose credit' when making their purchases and reaping the rewards in free merchandise, travel, gift cards, and more! Streamlined AVCU's Business Development operations, introducing credit union membership as a great benefit to many Select Employee Groups (SEGs). Successfuly brought on board an average of eight new SEGs per month. Started SEG Ambassador Programs at top 10% of participating SEGs. Happliy represented AVCU at monthly Chamber of Commerce meetings, supporting local neighborhoods. Set up, man, and take down credit union booth and various business fairs, community events, and sponsored outings. Managed Call Center staff for a time - setting schedules, employee evaluations, hiring, firing, disciplinary actions, staff goal setting, and monitoring incoming calls for the best customer service standards.  

Aug 1999 - Sep 2000

Account Representative/Business Development

Safeway Northwest Central Credit Union

Member contact (opening new accounts, processing loan applications, inquiries)

Teller

Call Center

Business Development

Feb 1990 - Aug 1999

Operations Manager

Arrowhead Credit Union
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Support for operations (teller line) of 2nd largest branch

Branch audits

ATM balancing

Safe Deposit Box audits

Employee reviews

Member contact

Hiring, firing, and disciplinary plans.

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Education

Education

Bachelors of Science

Portland State University

Skills

Skills

MCIF Systems

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Adobe Photoshop

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Microsoft Powerpoint

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Microsoft Publisher

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Microsoft Excel

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Microsoft Word

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Objective

To find full-time employment with a solid, competitive company where I can share my talents and dedicated work experience.