J. Solomon Janathan Rajkumar

  • Abu Dhabi UAE
J. Solomon Janathan Rajkumar

Summary

Diverse experience includes Endorsement in Daman health insurance, Customer service in healthcare and banking industry, Software business development, Executive assistant to CEO  and back office team management. Have neutral accent, good telephone and email etiquettes, excellent communication skills in English , Quick learner and good listener, excellent time management skills, strong multi tasking and team management skills. Proficient inMS Word, Excel and PowerPoint with good typing speed.

Work History

Work History
Nov 2015 - Present

Associate Sales Operations

Daman

Working as an Associate in Sales Operations (contractor) in Daman. (3rd November 2015 till present) 

Key responsibilities in Daman:

  • Work on Client emails regarding endorsement.
  • Check for missing documents and assign to the users for processing.
  • Follow up on processing status and adherence of TAT.
  • Handle client complaints and escalations.
  • Coordinate with other teams to avoid delay in processing.
Oct 2011 - May 2015

Senior Process Associate

Tata Consultancy Services

Worked as a Senior Process Associate in Tata Consultancy Services for Citibank and Allianz insurance process. (19th October 2011 till 6th May 2015) 

Key Responsibilities in Allianz insurance process:                                      

  • Ensure team achieves target and adhere to SLAs
  • Perform Quality Check on team members production
  • Update management and client on team performance and issues
  • Manage volume on the floor with multiple deadlines during the shift
  • Involve in meetings with Clients periodically on teams production and quality

Key Responsibilities in Citibank process:                                   

  • Professionally and courteously handle customer service in compliance with client policies and directives.
  • Positively and respectfully respond to customer questions and resolve their issues.
  • Cross sell banks products as per customer requirements
Apr 2010 - Nov 2010

Senior Executive

Citibank

Worked as a Senior Executive in Credit cards department of   Citibank. (12th April 2010 till 23rd November 2010) 

Key Responsibilities in Citibank:

  • Attend customer calls and assist with their queries
  • Educate and cross sell pre-approved loans available for customers
  • Also cross sell other products of bank like insurance and investment plans, personal and home loans
Jun 2008 - Apr 2010

Associate Executive

Polaris Software Lab.

Worked as an Associate Executive in Corporate Marketing department of Polaris Software Lab. (11th June 2008 to 9th April 2010) 

Key Responsibilities as executive administrator:

  • Managing the day-to-day operations of the office
  • Organizing and maintaining files and records
  • Planning and scheduling meetings and appointments
  • Managing projects and conducting research
  • Preparing and editing correspondence, reports, and presentations
  • Making travel and guest arrangements

Key Responsibilities as Business Development Executive: 

  • Connect with potential prospects ranking from the Global 1000 to mid-size banks.
  • Probe prospects to uncover needs, handle objections, and advance the sales process.
  • Present products and services using a consultative selling approach and generate leads.
  • Work closely with respective geography sales person and follow up on the leads generated.
Nov 2006 - Jun 2008

Senior Process Executive

Cognizant Technology Solutions

Worked as a Senior Process Executive (Voice) in  Cognizant Technology Solutions  (6th November 2006 to 9th June 2008)

Key Responsibilities as a Senior Process Executive:

  • Receive calls from provider’s office to check status of their Credentials verification process with Health Insurance Company
  • Check with other teams and respond to caller, if any information or documents required
  • Also maintain the daily production report of the team
  • Won the Wow award for the month of August for client appreciations
Jul 2005 - Oct 2006

Member Service Representative

Nittany Outsourcing Services

Worked in  Nittany Outsourcing Services  as Member Service Representative for an health insurance company operating in U.S. and as an Accounts Receivable Caller in Medical billing.

Key Responsibilities as a Member Service Representative:

  • Attending member call regarding their benefits, claims, enrollment and disenrollment status and complaints
  • Receive calls from doctors and hospitals to check members insurance status, benefits, authorization, and payment details

Key Responsibilities as an AR caller

  • Calling Insurance company for the status of medical claims submitted
  • Analyzing claim status and take action accordingly if denied or partially paid
  • Maintaining daily production reports of the team
  • Won the Best Performer award for the month of April 2006 for excellence in quality and production

Education

Education
Jun 2002 - Jun 2005

B.A. Sociology

Loyola College Chennai

Personal Details

Name                                           J. Solomon Janathan Rajkumar
Mobile                                          0559752017 / 0525479972   / 91 9551269555                                 
Email                                            solomonjona1@gmail.com
Marital Status                             Married
Father’s Name                            Jerome
Nationality                                   Indian         
Skype ID                                      solomonjona1                                 
Date of Birth                               10th August 1984