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As a seasoned desktop support engineer, system administrator, helpdesk manager, and entrepreneur, I bring a diverse skill set to every engagement.  Having successfully managed local and remote teams of technicians, system administrators, and third party vendors in projects of various scopes, I have proven my ability to consistently exceed project expectations.

With over 16 years experience designing, installing, and supporting windows based networks for both small and medium sized companies to enterprise level networks with 1000’s of clients,  my technical background is based on a solid foundation of real world experience.  I am an excellent Windows administrator with installation and troubleshooting experience with Microsoft based servers (NT, 2000, 2003, 2007.  I am thoroughly versed in Active Directory, disaster recovery, VOIP, LAN/WAN connectivity, maintenance and monitoring. 

I possess the ability to clearly articulate project fundamentals to all levels of business with great interpersonal soft skills and a deft touch, but most importantly I never lose sight of how enterprises, departments, or people actually use technology in their daily practices.

  • Dedicated Technical Support manager with 16+ years of experience at increasingly responsible positions in information technology support, system administration, project and team management, and client relationship building.
  • Experienced System Administrator and Desktop Support Engineer with the ability to perform in high pressure environments while consistently meeting deadlines and objectives and most importantly providing exceptional customer service.

Work experience

Jan 2002Present

Manager of Technical Services

Hither N Yon Technology

As co-founder and managing partner of Hither N Yon Technology, my responsibilities spanned all aspects of building a technical support organization from the ground up, including setting up the support structure, negotiating and developing SLA’s for clients and ensuring these were consistently met. I was responsible for hiring, training, and managing technical support staff, and maintaining ongoing client and vendor relationships and for managing the day to day system administration and support of servers, networks, and desktop systems for over 40 small businesses in the Sacramento Area

Additional responsibilities included technical project management and support for HP’s product placement, branding, and seeding efforts. Managed all technical aspects of event and branding initiatives within geographically diverse teams of various business groups and multiple vendors.

  • Supervised over 20 technical support personnel both locally and remotely providing desktop and server support to clients ranging from construction and accounting firms to Hollywood celebrities and top rated television shows.
  • Onsite project management and technical support for the 2004–2010 Sundance Film Festivals, 2004-2008 Toronto Film Festival, MTV Video Music Awards, ESPN summer and Winter X-Games, MPTF Night Before the Oscars party.
  • Managed the technical aspects of integrating computer and related technology products into TV shows such as “The Apprentice” (seasons 2-6), “Extreme Makeover Home Edition”, and “CSI: Miami”, “The Office”, and “The Martha Stewart Show”.
  • Managed multiple concurrent projects while maintaining an extremely high rate of customer satisfaction
  • Solid experience designing and administrating Microsoft Server’s from NT to 2008, Exchange from 5.5 to 2007 and every desktop OS from 3.1 to Windows 7.
  • Solid Networking knowledge of TCP/IP, DNS, VPN, DHCP, NAT, Security, and Wireless Standards.
  • Exceptional experience with up and coming technologies and trends and the ability to integrate them into a business environment such as the mobile market is doing today.
  • I possess the ability to clearly articulate project fundamentals to all levels of business with great interpersonal soft skills and a deft touch, but most importantly I never lose sight of how enterprises, departments, or people actually use technology in their daily lives.
Apr 2000Nov 2001

Manager of Help Desk and Infrastructure


Successfully created and managed internal IT support department for a well-funded dotcom startup. Responsible for all internal Desktops, voice services, internal server management, worldwide dial-up and VPN connectivity, internal infrastructure, security, as well as facilities.

  • Successfully developed and managed IT Helpdesk group responsible for supporting over 100 internal and remote users with desktop, voice services, LAN/WAN issues.
  • Managed all system administration duties for internal Exchange, file server, and application servers.
  • Responsible for all facilities related issues, including workspace design, building security and LAN upgrades. Successfully directed 2 remote facility expansions adding an additional 22,000 square feet.
  • Managed all IT related purchasing, including software, hardware, as well as contractor and vendor relations and agreements.
  • Additional responsibilities included supervision of 8 Help Desk Analysts, production of daily Help Desk metric reports, ensuring that all Help Desk calls are serviced within the applicable SLA’s, and hands-on support for escalated calls.
  • As part of the 7 member company close team, I was solely responsible for shutting down all internal and external IT services, negotiating end of service agreements, and shutting down facilities.
Sep 1997Apr 2000

Lead Desktop Support Engineer

Analog Devices
  • Assisted in creating MIS Help Desk for Banyan, Windows 3.x/95/NT, Macintosh and Sun OS.Created a business model for the Help Desk area by developing procedures, which included problem reporting, and defining levels of escalation.
  • Migrated 900 users from Banyan to Windows NT, and assisted in planning and implementing migration from Beyond Mail to Microsoft Exchange.
  • Daily NT and Exchange Administrator duties.Continued daily support of over 900 desktop users with Microsoft’s Office Suite, network issues, and hardware problems.
  • Implemented Remedy to track issues, provide escalation path, and measure helpdesk performance which closed almost 70% of all service calls on initial contact.
Dec 1994Sep 1997

Member of Technical Staff

Taos Mountain Software

As a member of Taos’s technical consulting group, I provided both desktop and server support and administration at companies such as Sun Microsystems, Etak, and Electronic Arts. Some of my assignments were as follows: 

  • Sun Microsystems
    • I was Responsible for nightly back-ups and maintenance of over 600 production servers in Sun’s Milpitas Data Center.Experienced using Legato Networker and TMS to back up servers.Provided continuous worldwide support of same production servers in case of network or server failure.
  • Electronic Arts
    • Network Operations Center technician responsible for making sure EA’s internal servers were running properly and escalating as needed to ensure 100% of critical systems.
  • Etak Navigation systems
    • Desktop Support Technician Assisted in migrating 300 users from Novell to NT, Installed NT Workstation and Windows95.


Sep 1982May 1985

Just a few units short of degree

De Anza College