- Folsom US-CA
- [email protected]
As a seasoned desktop support engineer, system administrator, helpdesk manager, and entrepreneur, I bring a diverse skill set to every engagement. Having successfully managed local and remote teams of technicians, system administrators, and third party vendors in projects of various scopes, I have proven my ability to consistently exceed project expectations.
With over 16 years experience designing, installing, and supporting windows based networks for both small and medium sized companies to enterprise level networks with 1000’s of clients, my technical background is based on a solid foundation of real world experience. I am an excellent Windows administrator with installation and troubleshooting experience with Microsoft based servers (NT, 2000, 2003, 2007. I am thoroughly versed in Active Directory, disaster recovery, VOIP, LAN/WAN connectivity, maintenance and monitoring.
I possess the ability to clearly articulate project fundamentals to all levels of business with great interpersonal soft skills and a deft touch, but most importantly I never lose sight of how enterprises, departments, or people actually use technology in their daily practices.
As co-founder and managing partner of Hither N Yon Technology, my responsibilities spanned all aspects of building a technical support organization from the ground up, including setting up the support structure, negotiating and developing SLA’s for clients and ensuring these were consistently met. I was responsible for hiring, training, and managing technical support staff, and maintaining ongoing client and vendor relationships and for managing the day to day system administration and support of servers, networks, and desktop systems for over 40 small businesses in the Sacramento Area
Additional responsibilities included technical project management and support for HP’s product placement, branding, and seeding efforts. Managed all technical aspects of event and branding initiatives within geographically diverse teams of various business groups and multiple vendors.
Successfully created and managed internal IT support department for a well-funded dotcom startup. Responsible for all internal Desktops, voice services, internal server management, worldwide dial-up and VPN connectivity, internal infrastructure, security, as well as facilities.
As a member of Taos’s technical consulting group, I provided both desktop and server support and administration at companies such as Sun Microsystems, Etak, and Electronic Arts. Some of my assignments were as follows: