As a seasoned desktop support engineer, system administrator, helpdesk manager, and entrepreneur, I bring a diverse skill set to every engagement. Having successfully managed local and remote teams of technicians, system administrators, and third party vendors in projects of various scopes, I have proven my ability to consistently exceed project expectations.
With over 16 years experience designing, installing, and supporting windows based networks for both small and medium sized companies to enterprise level networks with 1000’s of clients, my technical background is based on a solid foundation of real world experience. I am an excellent Windows administrator with installation and troubleshooting experience with Microsoft based servers (NT, 2000, 2003, 2007. I am thoroughly versed in Active Directory, disaster recovery, VOIP, LAN/WAN connectivity, maintenance and monitoring.
I possess the ability to clearly articulate project fundamentals to all levels of business with great interpersonal soft skills and a deft touch, but most importantly I never lose sight of how enterprises, departments, or people actually use technology in their daily practices.
- Dedicated Technical Support manager with 16+ years of experience at increasingly responsible positions in information technology support, system administration, project and team management, and client relationship building.
- Experienced System Administrator and Desktop Support Engineer with the ability to perform in high pressure environments while consistently meeting deadlines and objectives and most importantly providing exceptional customer service.