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Luke Stanley

Buyer/Office Manager (Viking Spirits/Westy's Wine & Liquor)

Summary

I am a motivated, quick learner who has extensive service industry and contact center experience, as well as computer proficiency in various areas (AlohaPOS, Salesforce, Microsoft Products, etc.,) and a very strong work ethic.  I guarantee within a  short amount of time, you would surely acquire a loyal member of your team who would elevate those around me, and your company as a whole. I am looking for a lifetime career in a setting where I can take pride in what I do, where I can be a shining example of what an integral member  of a team looks like. I am also TIPS certified and servsafe alcohol certified.

Work History

January 2018Present

Sales Manager

Westy's Wine and Spirits

Opening/closing store on a regular basis. Up-selling and recommending a variety of 100+ beers, 300+ wines, and a large variety of craft spirits as well. H.R. duties including discipline and daily tasks. Organizing the beer cooler, as well as stocking and maintaining the storeroom on a constant  basis. Tastings and pourings with different liquor representatives and merchandisers. 

June 2017March 2018

Buyer/Office Manager

Viking Spirits

Receiving any inventory orders, performing regular stockroom inventory on a seasonal basis. All H.R. activities including, but not limited to: hiring, terminating, and administrating discipline when needed daily. Opening and closing the store when needed, as well as any daily operations including: inventory reception and accounting, all monetary duties (bank deposits, money transfers, etc.) Some sales, and training of any new staff.

September 2016March 2017

Technical Support Representative

OpenTable, Inc.

Receiving inbound technical support requests for OpenTable restaurant reservation network (Approx. 45,000 restaurants.) Troubleshooting connectivity issues in restaurant computers, scheduling/special event requests, billing inquiries, diner customer support calls (dining points, gift card questions.)

Networking and advanced computer commands/ troubleshooting.

July, 2016April 2017

Server/Management Training

Westwoods Wings, Llc. (Buffalo Wild  Wings Franchisee) 

Ensuring quality customer service & quick attentive throughput with accuracy. Managerial training part time (ordering, inventory, general store operations.)

April, 2016July, 2016

Store Manager

Duck Soup Denver

All store operations on a nightly basis. Bank deposits, truck ordering, p&l analysis for store sales and growth. Human resource management  (hiring/ terminating, disciplinary issues.)

June, 2015April, 2016

Service Manager

Chipotle Mexican Grill

General day to day operations, as well as managerial training and operation (prep, food-cost mitigation, general HR work, etc.)

February, 2012June, 2015

Store Manager

Qdoba Mexican Grill

All store operations on a day-to-day basis (Ordering food & various store smallwares/office items, weekly scheduling, P&L reports send to corporate, all of the store H.R. such as hiring, terminating, etc.) Labor percent and food mitigation plans were instituted by myself on a daily basis. 

March, 2010February, 2012

Certified Trainer

Breads of  The World, Llc. (Panera Bread)

Training new hires, as well as store openings in the Colorado metropolitan areas, opening and closing the front and back of the store as well as general store upkeep, providing excellent customer service in every facet of interaction. Statewide store training (5 member crew total)

March, 2007March, 2010

Cashier/Closer

S&J Unity Corporation (McDonalds Franchisee)

Opening and closing the restaurant, cashier, drive-thru operator, line cook, performed store upkeep & maintenance.

Education

Aug 2009December 2012

Criminology

Metropolitan State University of Denver

Covered various aspects of the criminal justice field, including prisons, policing concepts & practices, constitutional & general law, etc.

Aug 2005May 2009

Diploma

Pomona Senior H.S.

High School Diploma (2 sport athlete: Football & Rugby; 1st chair violin)

About me

I am a transcendent, friendly, hard-working leader who has a set of skills based in food-service that can translate effectively into a sales, customer service, or office/distribution setting seamlessly. In my free time I play the violin, I enjoy hikes and the outdoors in the great state of Colorado, and I love watching my Denver Broncos and CU Buffs on a fall afternoon.