Experienced manager with problem-solving focus . Over 8 years of customer services and sales experience. Personable,creative individual with a high degree of professional integrity and dependability. Excellent communication skills including speaking, writing, and listening skills. Highly ambitious, goal-directed and quality conscious. Strong administrative skills and follow-through on tasks.
Fair and open leadership style with focus on teamwork and goal attainment. Proven track record of building teams to meet company goals.
The Children Place
Provide oversight of 50 employees. Assist with hiring and training of new staff. Process a draw audits , bank deposits, and scheduling. Work closely with customers so to ensure their experience was pleasant.
Listen to and resolve customer complaints regarding service, products, and personnel. Maintain staff schedule for 11 employees to ensure the store stays within designated payroll hours. Marketing focus : monitor merchandise displays to maximize product appeal and attract customer attention. Work with staff to assist in meeting weekly,monthly ,and yearly sales goals. Set team goals to drive weekly business which leads to attainment of monthly and annual goals. Successfully achieved spring goals of 19,000 and 23,000 in sales.
Aug 2003 - Aug 2005
Responsible for store appearance. Serve as manager in their absence. Plan and prepare work schedule and assign employees to specific duties. Help drive staff to achieve sales and credit goals.
Jul 2005 - Present
Will have my bachelor degree in Health Services Administration in 2011