Download PDF

Skills

Team Player

I believe that in order for a team and department to be  successful, there must be a level of sacrifice made by each individual players. This is something I personally have no issues doing especially if it benefits everyone involved.

Computer Skill

I have advanced skill in using computer software and even hardware. As a fast typer I have the ability to use multiple programs simultaneously.

Time management
I am able to manage my time according to the companies/supervisors strategies.
Management
I can lead a group of people of small or large scale to achieve the goals of a company. I do know rule over my subordinates, but lead by example.
Customer Service
I am able to satisfy customers, making them feel as they haven't any needs. My experience is in sales, phone service, retail, and commercial.
Dedicated and meticulous
I and many of my colleagues know that I demonstrate competence an poise in professional and social settings.

Work experience

Jul 2016May 2017

Financial Advisory Operations

Edward Jones (Contractor)

In my most recent position I am tasked to help financial advisors with Employer Sponsored plans and fitting a business client plan for retirement for themselves and their employees.

Dec 2014July 2016

Fraud Prevention Specialist II

JP Morgan Chase and CO.

As a Fraud Analyst (inbound calls) , I have to determine whether customer accounts (retail, business, and private) have fraudulent activity. Once I find the activity was/was not fraud I take the necessary steps to protect the account as well as assets of the bank, and prevent active fraud from taking place.

Oct 2013Dec 2014

Retail Sales Manager

O'Reilly Auto Parts

Sales Representative that is also an on-duty Manager. I deal in retail, commercial, finances, and management. Customer service is a huge part of this company where I mastered while a manager here. But time management is also a part I was able to surpass from my coworkers and use through my daily life.

Education

Jun 2013Present

Business Economics, Business Sustainability

Arizona State University

I am a dual major in two different sectors of business.

May 2010Jun 2013

Associates Business Economics, Associates Psychology, Associates Sociology

Chandler-Gilbert Community College

I obtained three associate degrees (Business Economics, Sociology)

Certifications

October 2013Present

Parts Professional

O'reilly Auto Parts

This certification proves my knowledge on automotive cars and parts that I can use to transfer on any automotive related task.

Jan 2015Present

Certified Fraud Specialist

JP Morgan Chase and CO.

This Certification allows me to access client accounts in JP Morgan Chase and CO. and change the settings, close the accounts, and replenish accounts if the situation calls for the action.

References

Tish McCarty/ Team Leader (Chase)

(480) 721-3389

Jennifer Alford/ Team Leader (Chase)

(480) 626-3167

Emilio Sanchez-Gullion/ Supervisor (O'reilly Auto Parts)

(480) 584-7215

Melvin Nasir (Edward Jones)

(480) 227-5410