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Luis Palacios

Student with an Interest in Obtaining a Degree in Computer Engineering

Summary

I have been in sales positions for the past 4+ years where aggressive goals were in place; Achieving and exceeding most goals in all positions is what leads me to a new job, a new challenge. 

Work experience

GeekSquad, Bestbuy | 550 Congress Ave, Boynton Beach, FL 33426|(561) 752-1948

October 2016Present

Advanced Repair Agent

  • Service the products that clients drop off at the precinct. Verify that the clients original issues have been resolved and they are overwhelmed with joy. Also, ensure that repairs are done in a timely manner ( under 1.5 days ).
  • Process Apple iPhone repairs in the store (Battery, Camera, vibe motor etc...) and mail applicable repairs to Apple.
  • Provided support to other aspects of the precinct such as the welcoming of new clients, assisting in device check in process, shipping and open-boxing.
  • Coach agents on best practices to verify issues that clients are having with their devices and answer any questions that relate to the device in question.
  • Ensure that any potential sale that Consultation Agents might have missed at the time of check are captured whilst we are getting in contact with our clients for 48 hour calls or any time we are in contact with our clients.

GeekSquad, Bestbuy | 550 Congress Ave, Boynton Beach, FL 33426|(561) 752-1948

February 2016October 2016

Consultation Agent

  • Engage customers using selling skills to provide solutions to fix their computer issues.
  • Work with the sales team, explaining services and technology to help them achieve business goals.
  • Perform Diagnostics on Apple products and recommend best actions.
  • Teach clients how to use their Devices ( Windows /Mac Os/ IOS
  • Assist team members in repairing computers.

Pnc Bank | 4835 Okeechobee Blvd West Palm Beach, Fl 33417 | 561-689-5305

Jun 2015May 2016

 Branch Teller

  • Deliver a unique customer experience aimed at improving customer financial well being and creating loyalty. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions
  • Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
  • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. 
  • Applies product and procedural knowledge to solve customer's problems.
  • Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
  • All interactions with clients are tracked to insure customer engagement is nothing but optimal to build client loyalty.

As Seen On Tv Productions |5301 North Federal Highway Suite 100 Boca Raton, FL 33487 | 561-613-6022

Sep 2014May 2015

Senior Buyer

  • Build relationships with companies who were in need of a company to create professional direct response commercials and sell their products through said commercials.
  • Work with other Buyers and different departments in an office  environment.
  • Brought in new clients on a monthly basis.
  • Schedule and run meetings and conference calls with clients.
  • Provide information to companies in a timely and organized manner.

Walmart  | 2765 10th Ave N, Palm Springs, FL 33461 |561-223-4357

Mar 2014Oct 2014

Electronics Department Manager

  • Maintain the integrity of multiple departments.
  • Enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs are taken care of
  • Address client complaints and issues
  • Guidelines and standards.
  • Maintaining customer satisfaction .
  • Complete all task assigned by upper management .
  • Float through different departments to assist whenever needed.

Walmart  | 2765 10th Ave N, Palm Springs, FL 33461 |561-223-4357

May 2013Mar 2014

Electronics Sales Associate

  • Ensure customers are satisfied with their purchases.
  • Keep the aesthetics of the department to an exceptional level.
  • Stock the department.
  • Assist all customers with any questions.

Skills

Communication
  • Explaining and demonstrating products to clients with their needs in mind.
  • Cross-selling products
  • Proficient in working in a team based environment with an aptitude for completing all task assigned.
  • Able to function in an office environment.
  • Accuracy and attention to detail. 
Proficient Computer Skills
  • Able to type at 60 words per minute
  • Mac Os and Windows Operating system repair
  • Proficient in Microsoft Word, Excel, Powerpoint, Outlook, Adobe Photoshop and can learn most program with ease.
  •  Have built several computers.
  • Replacing components in Iphones
Willingness To Learn
  • I am thirsty to learn as much as possible in new environments, and am very quick at picking up new skills and procedures. 
Bilingual 
  • Speak, read and write fluently in English and Spanish.

Education

Palm Beach State College

Aug 2013Present

Associates Degree

I am working on my Associates Degree to transfer to Florida Atlantic University where I will obtain my degree in Information Technology  

Florida Atlantic University

Jan 2013Jun 2013

Computer Engineering

Suncoast Community High School

Aug 2008May 2012

High School Diploma 

References 

As Seen On Tv Productions

  • Michael Granger (VP Marketing & Communications) | 5301 North Federal Highway Suite 100 Boca Raton, FL 33487 | 561-613-6022

Best Buy

  • Chris Cook ( Geek Squad Manager ) | 550 North Congress Avenue, Boynton Beach Florida, 33462    |561-752-1948 x2110/x2111