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Summary

Dedicated and hardworking professional with 7+ years’ experience working in the food and beverage industry. Exceptionally skilled at providing the best customer services to restaurant patrons to ensure recurring business, bilingual: English/Spanish, self-motivated individual, excellent communicator who has a proven ability to handle guests’ concerns and complaints effectively. Verifiable track record of strong rapport building with patrons which resulted in recurring business.

Work experience

Firmdale hotels plc- soho hotel

2016-09Present

Press junket co-ordinator

Coordinating events inside the rooms 

Firmdale Hotel-soho hotel

2016-032016-09

Head waiter

Head waiter of the main restaurant 

Compass group at chelsea F.C

2014-01Present

Assistant manager

Assistant manager of the executive restaurant every home game at Stamford Bridge

Frederick's restaurant

2013-102016-03

Head waiter-supervisor

LOLA EVENTS

2014-012016-01

Ambassador

Golf hotel guadalmina

2006-082010-09

F&B Supervisor

Every summer season while i was in the university

Casa Don Manolito

2005-052013-05

Manager

Family bussines 

Education

Wset school of London

2016-012016-01

Level 2 award in wines and spirits

Wset school of London

2016-122017-02

Level 3 award in wines and spirits

In progress

Firmdale PLC

2016-042016-04

Food and safety level 2

Lavazza

2016-072016-07

Lavazza coffee course

Firmdale plc

2016-062016-06

Customer services course

Moet chamdon house

2016-082016-08

Moet-hennessy course

specialising in champaing 

UCLM

2008-092013-06

Mechanical engineering

Skills

Customer service
Abality to manage a big group of people
Attencion to detail
Ability to work under pressure
Ability to organise any kind of events
Problem solving
Ability to to maintain high standards