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Aug 2011Dec 2015


Florida International University

Double Major: International Business and Management

GPA 3.1/4.0



Fluent in English and Spanish.

Customer Relations

Relevant experience in problem solving and critical decision making in customer interactions.

Technologically Proficient

Skilled in advanced software and hardware usage and understanding.

Work History

Jan 2014Dec 2014

Billing Specialist

Crystone LLC
  •  Billing Specialist Collaborated closely with the team stationed in Sweden to increase Customer Satisfaction above 80%.
  • Assessed restoration of hundreds of websites affected by hacker attacks.
  • Handled credit card and personal information for over 50, 000 accounts.
  • Helped thousands of customers with account, billing, and technical problems to significantly reduce churn.
  • Performed unsupervised work for a total of 16 hours a week.
Oct 2012Apr 2014

Lead Agent

SMS International Shore Ops
  • Lead Agent Supervised the work of 5-10 check-in agents.
  • Worked in a team of over 80 agents and catered services to more than 3 cruise lines.
  • Interacted with hundreds of guests daily to perform the duties of check-in, disembarking, and boarding.
  • Routinely worked with Customs and Border Patrol to resolve issues related to citizenship and visas.
  • Performed over 50 check-in transactions per shift.
Feb 2012Oct 2012

Pier Agent

Royal Caribbean Cruises
Aug 2011Dec 2011

Team Member

Toys 'R' Us
  •  Seasonal Team Member Duties of assisting, selling to, and guiding customers.
  • Required to sell Buyer Protection Plans.
  • Assigned to cashier duties when needed.