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Work experience

Jul 2006Aug 2015

Office Manager / Social Media Manager / Website Administrator


Office Manager/Social Media Manager/Website Administrator/PC-Network Tech

El Paso, Texas

  • Responsible for various roles and duties within the company.
  • Open office, run accounting system backup and coordinate office functions for the day.
  • Manage all aspects of the company website.
  • Set up and manage Social Media accounts for the company.
  • Answer technical support questions from customers.
  • Provide pricing and availability to customers.
  • Administer contracts from clients.
  • Provide customer service in person and over the phone.
  • Provide daily technical support to co-workers with issues pertaining to software, hardware, and connectivity.
  • Set up new systems and upgrade software and hardware on PCs and Apple iMac Computers.
  • Routinely perform preventative maintenance and repairs on hardware including PCs, Apple iMac Computers, peripherals, and printers.
  • Trouble-shoot and solve issues with hardware, components, connectivity, and software as needed.
Jun 2006Dec 2006

Research Representative


Research Representative (BRS)

El Paso, Texas

  • Conduct research studies, utilizing a computerized survey, throughout the United States by telephone with business as well as residential respondents using cold calling techniques.
  • Record study responses into Solaris, UNIX, and Red Hat survey applications and software.
  • During the research studies, assess and adjust status of study utilizing soft sales and persuasion techniques in order to keep the respondent interested and to prevent an incomplete study due to lack of respondent interest.
Dec 1997Oct 2005

Shipping & Receiving Coordinator


Shipping & Receiving Coordinator

El Paso, Texas

  • Provide tracking information and shipment details to customers in person and over the phone.
  • Generate invoices and perform inventory control procedures utilizing computer systems.
  • Receive material from vendors utilizing computer systems.
  • Create and review end of day reports and documentation for accuracy.
  • Often provide technical support and assistance to colleagues with issues pertaining to software, hardware, and connectivity on PCs.
  • Perform preventative maintenance on hardware including PC's and components, and printers on a regular basis.
  • Trouble-shoot problems with hardware, components, connectivity, and software.