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Work History

Jul 2015Jul 2018

Customer Service Representative (CSR)

Util México 
  • When the CSR receives a new purchase order. Then he has to follow up on the entire process. From the input of the order into the system onwards (SAP) 
    • Assign the priorities to the planner. 
    • Check the raw material availability with the Purchase Department
    • To expedite raw material for hot items via the Purchase Department 
    • Check the status of the required toolings. (Tool Room) 
  1.  Monitor the production process (Production - Quality Departments) 
  2. To check &  corroborate that the packaging of each material for different customers was correct one before shipments
  3. To assure that the shipment was properly prepared and all the documentation was in place as well a the Incoterms classification:  EXW by Ocean,  DAP Local customers by Land, FOB National/International By Land & air
  4. To manage customer claims. Focused on the solution to the problems and monitor afterward (Production/Quality) 
  5. Whenever a new project would start. (New launches, Re-engineering)
    • To attend to  schedule meetings  being internal or with the customer 
    • Follow up the elaboration process of the new tooling, or re-engineering. 
    • Reception of drawings. Send our drawings to the customer.  
    • Send samples to the customer, via land or air 
    • Send and confirm the package agreement: Type of box, rust inhibitors, labels, standard pack quantity. 
    • Request the forecast from the customer in order to get raw material agreements with suppliers. 
    • Constant request to the customer the PO´s based on their forecast.   
  6. External meetings. 
    • Scheduled meetings with customers. Weekly, Monthly, Bimonthly   
    • Escalation points, (Past due levels, Shipments Status, Packaging or Quality Issues). 
  7. Internal meetings with all involved Departments (Production, Planner, Quality, Tool Room, Engineering. To resolve the past due. Also, daily reports providing key information to the customers. 
  8. Coordinate Shipments  with all involved departments for a total of 18 distinct domestic and overseas customers
Oct 2013Jun 2015

Customs Asistant 

Ep Logistica - Lexmark
  • Customs activities. 
    • Paperwork for Imports & Exportations IN, AF, RMA, V1
    • File Control
    • Close of the month with vendors 
    • Tracking of shipments
    • C-TPAT certified
Jul 2017Actual Part time 

Stadium reporter

InPlay Sports Data (Side job) (European company)

Follow up the matches of the FC Juarez

  • Provide information in real time (live) 
  •  Input Information before the match
    • Attendance, Weather, Pitch conditions, Team names (Home/Away), Format game 
  •   As soon the match starts
    • Provide information on all the relevant points of the game. 

Education

Jan 2009Jun 2014

Licenciatura en Administración de Empresas

Universidad Autónoma de Ciudad Juárez
  • Organizational administration and management quality
  • Management of finances
  • Management of marketing
  • Management of human resources