Customer Service Representative (CSR)
Util México (Current job)
- When we receive a new purchase order. CSR have to follow up the entire process. From A to Z
- Entered the purchase order into the system (SAP)
- Assign the priority to the planner. (Planner Person)
- Check the raw material availability (Purchase Department)
- Expedited of raw material for hot items (Purchase Department)
- Check the status of the tooling. (Tool Room)
- Follow up the production process (Production - Quality Departments)
- Assure the correct package of each material for the different customers (Production - Shipments
- Assure deliver to the customer depended of different kind of Incoterm:
- Customer Claims. Focused to the problems resolution (Production/Quality)
- When we start a new project. (New launches, Re-engineering)
- Attendance to the meetings scheduled (Internals or with th1e customers)
- Follow up the process of the elaboration of the new tooling, or re-engineering.
- Send samples to the customer, (By land or air)
- Send package agreement. Type of box, rust inhibitors, labels, standard pack quantity.
- Request to the customer the forecast in order to get raw material agreements with our suppliers.
- Request to the customer the PO´s based on their forecast.