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Work experience

Jul 2015Oct 2017

Customer Service Representative (CSR)

Util México  (Current job)
  • When we receive a new purchase order. CSR  have to follow up the entire process. From A to Z 
  1. Entered the purchase order into the system (SAP) 
    • Assign the priority to the planner. (Planner Person)
    • Check the raw material availability (Purchase Department)
    • Expedited of raw material for hot items (Purchase Department)
    • Check the status of the tooling. (Tool Room) 
  2.   Follow up the production process (Production - Quality Departments) 
  3. Assure the correct package of each material for the different customers (Production - Shipments
  4. Assure deliver to the customer depended of different kind of Incoterm: 
  5. Customer Claims. Focused to the problems resolution (Production/Quality) 
  6. When we start a new project. (New launches, Re-engineering)
    • Attendance to  the meetings scheduled (Internals or with th1e customers) 
    • Follow up the process of the elaboration of the new tooling, or re-engineering. 
    • Send samples to the customer, (By land or air) 
    • Send package agreement. Type of box, rust inhibitors, labels, standard pack quantity. 
    • Request to the customer the forecast in order to get raw material agreements with our suppliers. 
    • Request to the customer the PO´s based on their forecast.   
Jul 2017Oct 2017

Stadium reporter

  InPlay Sports Data  (Current part time job) (European company)

Follow up the matches of the FC Juarez

  • Provide information in real time (live) 
  • Previous to the match start. 
    • Attendance, Weather, Pitch conditions, Team names (Home/Away), Format of the game  
  • When the match starts.   
    • Start to provide all the issues of the game as soon the game starts with the KO. 

Education

Jan 2009Jun 2014

Licenciatura en Administración de Empresas

Universidad Autónoma de Ciudad Juárez
  • Organizational administration and management quality
  • Management of finances
  • Management of marketing
  • Management of human resources 

Approval in the EGEL (with national validation) I passed successfully the four areas evaluated

Skills

 SAP, SCAI, SCAF, Codice, C-map, Prezzy, Contpac

In the work life and in the school I been learning to use different kind of  programs. 

Fast learning

During my working life I have shown fast learning, in activities that did not know before work there. 

Office System

SAP, Codice, SCAI, SCAF, Excel Power Point Word Outluck Publisher

References

Gabriela Uribe, Customs Assistant at Ep Logistics

Teléfono: 656 2063942

Omar Soriano Castruita, Customs Specialist at Lexmark

Teléfono: 6566921094

Olivia Veronica Moreno Carrera at UACJ

Teléfono: 656 1969421