Printing tool Download PDF

Work experience

Jan 2008Dec 2008

Business Manager II


Business Manager IT - Applications Estimate Coordinator – Managed cost estimates for various business units, labor types, applications, andstandard work activities.Calculated hourly and monthly cost spreads for projected spending across the project’s lifecycle.

Jan 1999Jan 2007

System Project Manager


Successfully project managed various internal and client facing applications and systems.These included: Wireless Ordering System (WOS), Local Exchange Navigations System (LENS), Electronic Data Interchange (EDI),CLEC Service Order Tracking System (CSOTS), and Extensible Markup Language (XML).Responsibilities included defects managements and requirements

Product Manager - Successfully coordinated the introduction, development, implementation and project management of new and enhanced products and services for BellSouth Business Systems.Responsible for overall planning and implementation ofN11 / 3 digit dialing, product strategy and tactics to attain market profitability, revenue, market share objectives and customer satisfaction.

Project Manager - Managed the Business Market segment Operational Support System planning and delivery for internal and external client relations.Implemented LAN to LAN connectivity and testing, managed application support, data centers and customer migrations to the new corporate infrastructure

Volume Test Manager- Operation Support Systems – OSS (Network) – Managed and coordinated complete system volume testing of BellSouth’s OSS interfaces for Long Distance Access in compliance with the Public Service Commissions mandates, Regulatory Agencies, and Third Party Auditing companies for ENCORE Applications i.eTAG, EDI, LENS, and Robo TAG.Managed, implemented and developed forecast, methodologies, and testing procedures.

Planning /Delivery Manager - Developed, implemented and managed short term and strategic organizational and system initiatives for Interconnection Operations Centers.Managed cross functional projects and task forces in the evaluation of proposed projects and systems against business requirements and strategies.1999-2000

Jun 1975Jan 1999

Network Manager: Outside Plant


Corporate Safety Manager - Developed and implemented Safety Policies and Procedures for Network and Corporate Organizations, by conducting safety reviews and audits, accident investigations, and compliance and training.

Administrative Support Manager (Network) – Managed divisional administrative responsibilities for Network Operation’s Installation and Maintenance Work Groups.Executed scheduling, job performance reports, measures and analysis, attendance, work load/force balancing, and time reporting.Facilitated, trained, and served on Quality Process Improvement team and Total Quality Advantage Program.1996-1997

Installation Manager – Managed, trained and supervised team of 25 Installation and Maintenance Technicians in daily job performance of installing, repairing, and maintaining telephones service lines, cables and equipment for residence and business customers.Performed safety, quality, and job performance observations. 1993-1996

Technical Support Manager - Managed and provided technical training and support to managers and technicians on electronic testing equipment, meters, and computers for Network Operations.Coordinated training, maintained divisional training records, tracked tool budget, executed performance measurements, and conducted performance reviews. 1991-1993

Service Technician - Installed, repaired, and maintained residential and business telephone service lines, cables, and equipment.Served as work leader, relieving supervisor, and training supervisor for new employees within the Network Organization.Southern Bell/Bellsouth 1988-1991

Services Technician - Installed, repaired, and maintained residential and business telephones service lines, cables, and equipment.South Central Bell 1975-1988


Jun 1995May 1997

Masters of Science

Mercer University
May 1992May 1994


Saint Leo College


Communicating: Oral and Written
Excellent communicating skills and speech writer.
MS Suite


Larry Rosen

John Carter

Former Vice President of Corporate Resources for BellSouth Telecommunications.


Communications, travel, continued knowledge and training.