Corporate Safety Manager - Developed and implemented Safety Policies and Procedures for Network and Corporate Organizations, by conducting safety reviews and audits, accident investigations, and compliance and training.
Administrative Support Manager (Network) – Managed divisional administrative responsibilities for Network Operation’s Installation and Maintenance Work Groups.Executed scheduling, job performance reports, measures and analysis, attendance, work load/force balancing, and time reporting.Facilitated, trained, and served on Quality Process Improvement team and Total Quality Advantage Program.1996-1997
Installation Manager – Managed, trained and supervised team of 25 Installation and Maintenance Technicians in daily job performance of installing, repairing, and maintaining telephones service lines, cables and equipment for residence and business customers.Performed safety, quality, and job performance observations. 1993-1996
Technical Support Manager - Managed and provided technical training and support to managers and technicians on electronic testing equipment, meters, and computers for Network Operations.Coordinated training, maintained divisional training records, tracked tool budget, executed performance measurements, and conducted performance reviews. 1991-1993
Service Technician - Installed, repaired, and maintained residential and business telephone service lines, cables, and equipment.Served as work leader, relieving supervisor, and training supervisor for new employees within the Network Organization.Southern Bell/Bellsouth 1988-1991
Services Technician - Installed, repaired, and maintained residential and business telephones service lines, cables, and equipment.South Central Bell 1975-1988