An IT professional with extensive knowledge of network systems technology and administration, and possessing over 3 years of training and experience in the information technology field., including but not limited to the comprehension of, proper troubleshooting, operating system installation, Cisco router maintenance and set up, administration of Active Directory, and utilization of Microsoft Windows operating systems, Microsoft Office Suite, Microsoft Server Operating Systems and Linux Operating systems.


To work in the field of Information Technology, and to gain a strong foothold within a company that I can successfully move forward with. To obtain a career at a company that is challenging and all together rewarding.

Work History

Work History
Jul 2011 - Present

Tier1 Help Desk Services


Perform all tier 1 internet duties as assigned and as instructed by the supported ISPsPerform troubleshooting for a wide variety of issues, including connectivity and connection speed.Guide end users through the set up of email using mail clients with proper POP, iMAP, and SMTP settings including server port information.Guide end users through setting up at home connections with modems, routers, dial-up modems and telco routers through proprietary GUI interfaces.Determine when an issue requires escalation to the tier 2 help-desks and assign the issue accordingly

Jan 2011 - Jul 2011

Customer Service Representative

BlockBuster Video

Maintained the highest level of customer service 100% of the time, based on customer surveys.Placed merchandise in store for positive sales impact, with a result of a 300% gain on sales.Responsible for balancing all financial records processed with no difference in amount earned and actual amounts in register.

May 2010 - Sep 2010

Delivery Driver

Pizza Hut

Processed and completed work orders for each delivery order and maintained quality assurance for 100% customer satisfaction based on feedback surveys.Recorded and processed data into the internal POS System with 100% accuracy.Maintained an accurate logistics system to find all locations within a strict timeframe set by the company, with at least a 95% success rate.

Feb 2010 - May 2010

Temporary Product Packer

Return Incorporated

Responsible for processing, receiving, sorting, and counting of received goods accurately and quicklyUnloaded trucks and lifted boxes up to 50 lbs.Supported the management team with the auditing process by sorting items to be destroyed and vender holds with 100% accuracy.


Sep 2011 - Present

Bachelors of Applied Science in Information Technology

ITT Technical Institute
Sep 2009 - Oct 2011

Associates Degree of Applied Science in Information Technology

ITT Technical Institute