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IT Specialist

I am a proven information technology specialist with over 10 years of professional experience implementing / administering critical business systems and delivering exceptional user support. Over the course of my healthcare and academic careers, I have developed a wide range of skills that have proven invaluable in resolving complex problems and taking on many difficult challenges.

Work experience


Senior LAN Manager

Vanderbilt University Medical Center
  • Provide primary technology support to faculty & staff in the division of Hematology/Oncology and backup support to faculty & staff in the divisions of Nephrology & Infectious Disease.
  • Administer critical divisional data and technology, including: Hyper-V server, file server, PaperCut print management server, Kaseya systems management server, Symantec Backup Exec server, LaserGene server, Active Directory OU's/GPO's, SharePoint site, etc.
  • Serve as the team lead for two full time technical professionals housed within the divisions of Nephrology & Infectious Disease.
  • Purchase IT related equipment, software and supplies for the division of Hematology/Oncology.
  • Prepare and maintain an annual divisional technology budget of approximately $50,000.

Highlighted Accomplishments:

  • Migrated outdated divisional Windows file server to enterprise hosted EMC Isilon storage.
  • Virtualized divisional WDS, print, WSUS and LaserGene servers using Hyper-V running on Server 2012 R2.
  • Improved existing tape-based backup solution by procuring and deploying a 48TB disk-based storage system.
  • Successfully upgraded all division PC's from Windows XP to Windows 7 with BitLocker encryption.
  • Created OS image build/deployment procedures using a combination of Hyper-V reference machines & WDS.
  • Created Kaseya agent procedures to automate the deployment of client software such as: Dragon Medical Network Edition, Epic Hyperspace, SPSS, and more

IT Administrator II

University of Tennessee Chattanooga
  • Administered the Residential Management System servers which handled the housing applications, room/meal plan assignments, and maintenance requests for 3000+ campus housing residents.
  • Ensured the operation of critical data interfaces(i.e. housing A/R transactions, residence hall access permissions, and student room assignments) between RMS and other campus systems (SunGard Banner, BEST card access, and Advocate conduct case management system).
  • Acted as the departmental webmaster for the Housing & Residence Life web site.
  • Generated both routine and ad hoc reports using Crystal Reports that provided insight into various aspects of Housing & Residence Life operations.
  • Served as the primary liaison with central IT and other campus units for the implementation of new housing related technology or for the resolution of any technology related problems.

Highlighted Accomplishments:

  • Migrated existing RMS web/application and RMS database servers from outdated Windows Server 2003 installations to new Windows Server 2008 R2 virtual machines.
  • Transferred existing RMS production and testing databases from a SQL Server 2000 environment to a fresh SQL Server 2008 R2 installation.
  • Coordinated efforts with RMS Inc. to perform major software updates for the RMS software.
  • Worked with contracted cable installers and campus networking division to install wireless access points in residential buildings that were previously without coverage.

Systems Specialist

Middle Tennessee State University
  • Performed installation, maintenance, and troubleshooting of library-wide equipment(i.e. Dell Optiplexes & Latitudes, Apple iMacs, HP LaserJets, Epson scanners, etc.).
  • Aided in the installation and ongoing administration of multiple library servers including: Windows file server, Apache web server, SmartShield Resource Manager, ILLiad, LibData and others.
  • Created and maintained master Windows XP/7 images(using Symantec Ghost) and OS X 10.6 images(using DeployStudio) for deployment to library staff and lab computers.
  • Selected, trained, managed, and evaluated 15 Student Technology Assistants per semester in order to ensure effective technology help desk coverage for all hours of building operation.

Highlighted Accomplishments:

  • Installed GoPrint GS4 print management server & 11 print kiosks to reduce waste, curb costs and provide statistical reports associated with computer lab printing.
  • Implemented Snow Leopard Server with DeployStudio and Apple Remote Desktop to facilitate the deployment and administration of building-wide Macintosh computers.
  • Configured Labstats 4 server to collect data and provide reporting capabilities related to login and application usage statistics of lab computers.
  • Initiated and led the migration of the library computer lab from Windows XP to Windows 7.
  • Implemented the library's digital media lab that has enabled patrons to work on digital projects utilizing a wide variety of software applications on both Mac's and PC's.



M.S. - Computer Information Systems

Middle Tennessee State University

B.S. - Sociology w/ Minors in Business Administration & Anthropology

Middle Tennessee State University



ITIL V3 Foundation


Microsoft Certified IT Professional: Windows 7, Enterprise Desktop Support Technician


Microsoft Certified Technical Specialist: Windows 7, Configuration


Apple Certified Support Professional (10.6)


Apple Certified Technical Coordinator (10.6)