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Work experience

Laserfiche Engineer

Ray Morgan Company
2015Present

I perform periodic checks to ensure system is functioning correctly; work closely with end users to provide technical and functional support of the system; work with end users to design, implement, deploy, and support solutions for their enterprise content management and business process management needs; perform analysis and documentation of business needs and requirements to design and implement new solutions. I have acquired detailed knowledge of the Laserfiche product line and integrations. I provide administration of the Laserfiche RIO and Avante systems. I assist in the installation, configuration, maintenance/upgrades of the RIO and Avante system. I assist in the development of electronic forms, workflows and business processes as needed for the various functional units. I assist with diagnosing, troubleshooting and resolving system issues. I provide end users support including technical assistance, training, and documentation. I contact and work with vendors for technical support issues. I develop and implement training for end users. I perform analysis and documentation of business needs and requirements to design and implement new solutions. I build solutions and quote and work with client to meet the budget requirements. I have been certified with ABBYY Flexicapture as a re seller. 

Retail Sales Consultant

AT&T
20102015

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.

Assistant General Manager/sales Manager

Inn at Whittier Alaska
20092010

Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish. Accurately forecasts annual, quarterly and monthly revenue streams.

Home Theater Supervisor

Circuit City
20072009

As a returning supervisor, I'm leaned on as a lead salesman. My job is to give a high level of customer service while ensuring a profitable business practices. With the company in Chapter 11, the emphasis is to make profitable sales, not just moving product. With the company going out of business, it was about maintain customer service in hard times. I had many repeat customers express their disappointment in the company going under and in the expertise they had lost in me.

Education

Computer Information Systems

National University
Aug 2013Jul 2015

This Bachelor of Science in Computer Information Systems degree has exposed myself to a wide variety of computer information systems principles including object-oriented programming, database administration, electronic commerce, systems analysis and design; network theory and design, and project management. I can use technology to achieve various business objectives as well as use theories of decisions and decision analysis, including probability and risk taking, to prepare business packages such as forecasting and linear programming.

Skills

Leadership and Management

Leads and directs others; teaches/trains/instructs; counsels/coaches; manages conflict; helps team members set and achieve goals; delegates effectively; makes and implements decisions; enforces policies

Interpersonal communication

Writes clearly and concisely; listens attentively; openly expresses ideas, negotiates/resolves differences; provides and asks for feedback; offers well-thought-out solutions; cooperates and works well with others

Business Theory

Use theories of decisions and decision analysis, including probability and risk taking, to prepare business packages such as forecasting and linear programming.

Software proficiency

Microsoft Server, Active Directory, CSS, XHTML, HTML, XML, SQL, iOS, Andriod, Windows Mobile, Microsoft Office

Sales Goals

Always surpass sales goal and expectation. Never settling for 100 percent.