I perform periodic checks to ensure system is functioning correctly; work closely with end users to provide technical and functional support of the system; work with end users to design, implement, deploy, and support solutions for their enterprise content management and business process management needs; perform analysis and documentation of business needs and requirements to design and implement new solutions. I have acquired detailed knowledge of the Laserfiche product line and integrations. I provide administration of the Laserfiche RIO and Avante systems. I assist in the installation, configuration, maintenance/upgrades of the RIO and Avante system. I assist in the development of electronic forms, workflows and business processes as needed for the various functional units. I assist with diagnosing, troubleshooting and resolving system issues. I provide end users support including technical assistance, training, and documentation. I contact and work with vendors for technical support issues. I develop and implement training for end users. I perform analysis and documentation of business needs and requirements to design and implement new solutions. I build solutions and quote and work with client to meet the budget requirements. I have been certified with ABBYY Flexicapture as a re seller.
Software Professional/ Computer Information Systems Graduate
- Redding CA