Download PDF

Luca Sorgiacomo

Business Engineer and Innovation Professional

Summary

Business Engineer with a creative mind and with a passion for digital innovation, effective communication, organizational development and social causes. My role has always been that of a change maker at different levels, but always doing things that were a first in the company.

Always looking for ways to improve myself and the business, I developed I highly diverse set of competences, ranging from soft skills such as people management, training and coaching, to more technical ones such as project management and cloud solutions for productivity and business intelligence. This rare skills mix allows me to thrive in new settings, reducing the time and resources necessary to effectively launch new initiatives and grow the business.

Work experience

2015NOW

Quality Development Manager

Essegi System Service Srl

Supporting the management in transforming the company from a local business with international sales into a full fledged industrial reality with worldwide operations. I'm doing this by consulting the management on topics such as organizational structure, process design and control, and by leading strategic transformational projects such as:  • Production partnership launch in Japan • New ERP selection and implementation, including data structure and business process redesign • ISO9001 certification upgrade to 2015 version, including redesign of quality management system in accordance with evolving organizational structure and information systems

20142015

Product Manager - Customer Experience and Analytics solutions

Fine Tuning

In charge of development+delivery for the following services: • Social Caring: consulting and support in structuring customer care activities through social media • Customer Intelligence: analysis of online user preferences and behavior • Digital assets and Conversion Rate Optimization: increasing ROI of clients' investments in web and social

20132014

Program Development and Group Facilitator

VocAzione

Responsible for organizing and facilitating group events to spread awareness about personal accountability and social values to stimulate specific actions toward the improvement of local and national community.

20122013

Project Assistant

GMA Consulting

Responsible for the rollout of several internal projects including • Communication Strategy Deployment: corporate image, new website, client success-stories, expertise sharing booklets  • Design and implementation of Knowledge Management system and process

20102013

Other

Accompli Group, H-Farm Ventures, Alintec

Covered several support roles in C-Suite consulting (Accompli), digital startup launch and growth (H-Farm) and European project development (Alintec).

Education

2010NOW

CONTINOUS LEARNING

@ The Web

MAIN FOCUS: leadership and management, digital technologies, web analytics.
Currently enrolled in a Python development online course.

20082010

International Master's degree in Management, Economics and Industrial Engineering

@ Politecnico di Milano

Focus on Innovation Management and Corporate Information Systems - Final dissertation on a Collaborative Research project about Collective Creativity

20032006

Bachelor's degree in Management and Production Engineering

@ Politecnico di Milano

Focus on Project Management  - Final dissertation on the Prince2 framework

Skills

English Language

Bilingual fluency - both business and conversational, perfected during two years of volunteer work as a teacher in UK (2006-2008), a Master's Degree carried out in english, and constant use of the language on the job.

Product Management

I worked for only one year as a formal PM, but in time I have gained extensive experience in handling conflicting priorities and expectations, bridging knowledge domains and exercising informal influence by communicating across functions and from the shop floor to the C-Suite. I'm naturally customer oriented and always seek to provide the highest possible value with the available resources.

Knowledge of Software and Web Technologies

While not a programmer, I can read code and I'm fairly fluent in technical coding jargon and understand all except the most advanced topics in web software development. I'm passionate about UX and enjoy scouting for new apps and technologies, especially those related to collaboration, productivity and self-service BI.

What other say about me

Piermarcello Busetti

Partner, GMA Consulting

"Luca is a resourceful person, client-oriented and with a sharp talent in interpreting the thoughts of those he’s speaking to. [...] He can grasp complex issues and translate them in a way that is easily understood also by those not of the job. He knows how to listen and acts proactively."

Guido Polcan

Co-Founder, Big Rock

"Luca was able to reach the target with professionalism, reliability and maximum independence. A valuable resource for its commitment and initiative"

Alessia Bellon

Former CEO, LogoPro

"Luca has often surprised us with the quality of his projects. He’s always been stimulating and proactive, accurate in his evaluations and precise on project deliverables."