Download PDF

        Luc Huu Le

  •                        483b/38 CMT8 District 3        HCMC
  •  +84 97 621 1269

                        Deputy General Director . Customer service executive


A motivated, responsible and  hands-on manager with 3 years of experience in business operations management and Customer service executive; Expertise in operating and managing business, Customer Service ,  HR, Marketing strategy,  Web Design Advisor 

Work experience

Sep 2013Present

Deputy General Director

Living Place Overseas Study  Company

I started Living Place Overseas Study with my dear friend, Danny who has been studying and working in Australia for 8 years. Our corporate experience combined with my background in General Manager Assistant helped us to quickly build the business and Living Place have grown each year. I am responsible for all the activities in the Company:

► Managing staff to make sure they are working well with the given plan, idea and satisfy our customer by the company services.

► Coordinating with Marketing department to plan and do marketing online, offline by using marketing tools like SEO, GDN, Email marketing and social media channels. We promoted and raised our company awareness, banners, promotion throughout the internet and received very good result from customer for some first weeks.

► Dealing with partners in negotiation, business contract and cooperation process. I enlarged our company education partners to give our customer more choices in school and area to study in other countries.

► Being familiar with issues related to HR and Tax. I worked on every paper works at the very first time opening the company myself, I registered business license, applied for tax office, work with HR office and insurance.

May 2013Sep 2013

Front Office Supervisor

Somerset Ho Chi Minh Hotel

I first started my job at Somerset Ho Chi Minh as a receptionist with the functions of

► Greeting guest

► Arranging room,

► Working on booking from booking agencies,

► Coordinating with other departments to ensure the operation run smoothly and our guests are having a nice stay with the good impression of our hotel.

I then promoted by the manager to Front Office Supervisor. I adopted quickly new role by managing 5 other receptionists, arranging staff on duty and solving problem occurs from our guest, front office area. 

I impressed people by what I call "Wow Impression" by making small surprises for our guests and received many good comments.

Jan 2013Apr 2013

General Manager Assistant

Educo Beach Resort

I was initially hired as an administrator but quickly earned promotion to a GM Assistant role, supporting Mr. Rafaël, the General Manager of restructuring a beautiful closed resort.

► worked directly with the GM to manage all activities of the property including employees, maintenance, sales, and profit/loss controls, HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals

► Directed and managed property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).

► Assigned duties to staff and observed performance to ensure adherence to hotel policies and established operating procedures.

► Provided training to front office staff 

► Received and resolved guest complaints and employee issues

► Devised and implemented new promotion programs which resulted in receiving many new guests for the resort

Sep 2012Jan 2013

Building Management Officer

City Garden Limited

Handling, solving and assisting our value presidents with all the requests, problems during their stay in our property.

Apr 2011Jul 2011

Call Center

Viettel Telecom

Handled and replied more than 200 calls from customers during 8 hour working shift.

With the positive, dynamic working manner and quick learning mind, I have learnt and get used to with all the procedures and services offering by Viettel in some first weeks and be the winner on "the best call center of month" competition among 50 people in my team.


Sep 2009Present


Vietnamese American Training College 

►  Business English Interpretation and Translation

► Business Correspondence

► Cross Culture



Au Viet Intermediate school

Information technology 

► Web administration 

► Online Marketing tools 

► Website structure


Sep 2009Sep 2012

College Degree of Business English Interpretation

Vietnamese American Training College
Jun 2012Jul 2012


IIG Vietnam

Intermediate Degree of Information Technology

Au Viet Intermediate School



Excellent in english communication, business correspondence

Human Resources 

Be familiar with HR procedures 

Marketing Strategy

Developed marketing strategies

implemented with online and offline channels to raise brand awareness from customer then turned into profit 

Business Management

Started an Overseas Study Company with all the paper works, registrations, Tax, Recruitment, etc.

Customer Service and Hotel management

Excellent in communication, problem solving and managing people



Mr. Danny Dinh

General Manager

Living Place Overseas Study Copany  

Mob:  +61 42 138 8667

Email: [email protected]

► Ms. Trang Nguyen

Front Office Manager

Somerset Ho Chi Minh Hotel

Mob: +84 90 711 5367

Email: [email protected]

Mr. Raphaël J. Demarest   

General Manager    

General Manager    

Mob: +84 (0) 128 6000 208

Email: [email protected] 

 Ms. Binh Nguyen

HR Manager

City Garden Limited

Mob: +84 91 914 8788  

Email:  [email protected]