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Administrative/accounting professional with experience in billing and accounts receivable, payroll accounting, human resources, and academic administration.Expertise in:

PeopleSoft student information system, student billing and accounts receivable, project management of e-commerce system

Payroll (Information Associates Human Resources System)

Human Resources--compensation, benefits, and recruitment

Work experience

Feb 2002Jun 2010

Director of Student Accounts

The Catholic University of America

Responsible for ensuring that tuition revenue is collected from CUA students while maintaining positive public relations and providing a high level of customer service.

•Reorganized and restaffed the department for more effective distribution of work.Restructuring also resulted in a significant reduction in overtime expenses.

•Recommended, wrote the request for proposal, and served as project manager of the interdepartmental team to implement the Nelnet QuikPAY e-commerce system for the PeopleSoft student information system for electronic billing, on-line payments, and direct deposit of student refunds.This e-commerce system eliminated the expenses associated with issuing paper billing statements, expanded the types of electronic payment options, and reduced the number of paper refund checks issued.

•Created and maintained the Student Accounts Office website.

•Developed and updated various communications to students and their parents, collaborating with other CUA offices, such as Admissions.

•Supervised 10 employees (two managers and eight non-exempt staff) and several student employees.

Feb 2002Jun 2010

Director of Payroll

The Catholic University of America

Responsible for ensuring that all employees of the University were paid correctly and on time, filing quarterly employment tax returns and W-2 forms, and processing legally mandated deductions.

•Recommended the purchase of a database to manage the special tax regulations which applied to international employees.Worked with IT to install the program and thereafter with IT and the vendor to use and maintain the system.

•Developed a number of electronic communications to employees in certain populations, such as work-study program supervisors and international students, to inform them of their payroll-related responsibilities.

•Supervised three payroll analysts and several student employees.

•Promoted to Director of Student Accounts.

Sep 1986Sep 1994

Assistant Director of Personnel Services

The Catholic University of America

Responsible for compensation and benefits programs for CUA staff employees.

•Prepared position descriptions for staff positions throughout the University.

•Counseled employees about the University’s retirement plan.

•Reconciled invoices from the six health insurance carriers.

•Managed workers compensation claims.

•Responded on behalf of the University to claims for unemployment compensation

•Member of the core implementation team for the Information Associates Human Resources System (populated database with CUA data and tested all modules).This work led directly to promotion to position of Director of Payroll.

•Supervised one supporting staff member.

Jan 1982Aug 1986

Employment Administrator

The Catholic University of America
Recruited, interviewed, referred, and placed applicants for staff positions, both permanent and temporary.

•Created a system for mailing postcards to applicants to notify them of the disposition of their applications.

•Performed analyses of recruitment sources and employee terminations, which result in refinement of the list of recruitment sources, creation of an employee referral program, and expansion of the new employee orientation program.

•Supervised two supporting staff.

•Promoted to Assistant Director.