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I am driven by the interactions between humans and computers. I thrive in spaces that provide a venue for knowledge exchange, solving problems and scaling solutions. I'm analytically minded, self-starting, detail oriented, and skilled at solving problems and explaining complex issues in simple terms.

Certifications: Microsoft Certified Professional (MCP ID# 2806091), MCSA, A+ Certified Professional (ID# COMP10624714)

Learn more at Berkeley profile Howard Rheingold credits Net Smart acknowledgments Peeragogy Handbook mention Google + or follow me on Twitter (@CNealUCB) and LinkedIn Go to link to view online curriculum vitae.


Skills: MCSA, Microsoft Certified Professional (MCP ID# 2806091), A+ Computer Technician (ID# COMP10624714), technology-related product management, product marketing, product support, Salesforce CRM, HubSpot CRM, statistics, social media, Brandwatch, Adwords, Google Analytics, Hootsuite, Klout, Topsy Labs, Sprout Social, Business Intelligence platforms, Photoshop, Steam, Xbox, Nintendo PlayStation, gaming station setup, computer station setup, mobile support (Android), MS Office Suite, Windows 7, Windows 8, Windows 10, OS X, projection mapping, ethnography, social research, economic principles, and working knowledge of HTML, SQL, Python, C++, Unix, Linux, and Powershell. Learn more at online CV:

Work experience

Dec 2010Present

IT Professional, Support Engineer

Freelance Technology Services

Hybrid position that combines IT with social media marketing to quantify and qualify effectiveness of technology to allow organizations to assess the sentiment of users towards their brands, products and competitors. Develop online content strategy, working with content management systems, and SEO methodologies. Work cross-functionally with product, engineering, communications and marketing teams. Coupled with scripting common tasks for automation and routine administrative functions. Plumb data from social media into IT systems (CRM) for standardization across the organization in terms of data, tools and technology. Engage in service capacity planning, demand forecasting, system performance analysis and tuning to allow organizations to be more productive, collaborative and social.


Nov 2010Present

IT Professional, Social Analytics Engineer

360 Events  & Promotions

Plan and engineer social marketing strategy across several channels for a nationwide promotional agency. Work with a wide range of clients including: software developer Elgato, HTC, Salesforce, Amazon, Comic-Con, IMDb, Universal Pictures, Cartoon Network, CBS Television and Nickelodeon. Maintain weekly and monthly insights on social statistics. Create dashboard reports and make proactive recommendations for enhancements for technical strategy with agency director, account managers and developers. Utilize Brandwatch, Google Analytics, Hootsuite, Klout, Topsy Labs, Sprout Social to monitor, assess and improve social analytics performance. Initiate routine updates and enhancements within Salesforce for future state business and technical process flows. Perform social research to understand the psychology and sociology of potential users and behavior analysis.

Mar 2010Mar 2012

Research Assistant, Information Technology

Stanford University Instructor, Howard Rheingold

Work in a cross-funtional research team to conduct social network, game theory, mathematics, technology and economics research for an information technology novel. Design website wireframes to connect the underlying conceptual structure, or information architecture of a complex website. Design online marketing campaign for Net Smart book launch as well as coteach, manage and facilitate the Social Media Classroom.

Learn more below -->

Projects:Net Smart Book Launch Online Campaign with Howard RheingoldMar 25, 2012 - ongoing

Manage online campaign for Howard Rheingold's recent book Net Smart.

Peeragogy Project

Feb 2012 - in progress Work in a cross-functional team environment to create an online handbook for self-organized self-learners. The handbook is a "how-to-do-it" resource for self-motivated learners who use digital media to connect with each other, to co-construct knowledge, to co-learn.

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Website Wireframe Design

November 2011 - December 2011

Designed the page schematic and skeletal framework for Howard Rheingold's website. See here --> Team Members: Joey Mornin and Christi Weindorf.

Mar 2008Jun 2012

IT Professional, Digital Community Coordinator Volunteer

Berkeley Home School Prep Academy

Coordinate educational content and resources built directly into the course environment to empower social construction of knowledge and a student-centered learning environment. Integrate Social Media Classroom software and other social media tools into the home school academic curriculum. Maintain, repair, upgrade, enhance, and configure hardware, software and operating systems in a OS X and PC networked environment.

Nov 2003Mar 2008

Sales Associate, Image Consultant

Gap Inc

-Confidently and proactively help resolve issues for customers and balance a number of customers in a busy retail environment.-Contribute to a constructive work environment by consistently treating all Gap Brand workers and shoppers with respect.-Discern the Gap Brand and goods from competitors with genuine associations with customers.-Deliver results to contribute to the store's success. Are conscious of and accountable to store and individual goals and results.-Maintain store expectations to improve customer shopping experience.-Demonstrate a great degree of integrity and impose/maintain all company policies and communicate violations to the leadership team.-Accomplish floor replenishment and transport as needed to guarantee client satisfaction and size availability.

Sep 2008Present

Technology Product Specialist

Independent Contractor

Amazon, Amazon Web Services Technology Program, Las Vegas, Nevada – 2017 – Technology User Support Manager, overseeing a team of Technology Brand Ambassadors for a technology program. Provide computer user support for Amazon Web Services certification program and Certification Exam Testing Center. Process credentials for attendees, utilizing scanning technology to ensure they have access to all sessions to bring together AWS users of all skill levels to connect, engage, and learn more about AWS. Provide directional support to Technical Bootcamps, APN Partner Accreditation Bootcamps, and AWS Certification Exam Readiness Workshops.

Elgato Systems, The International Consumer Electronics Show, Las Vegas, Nevada – 2017 – Technology Product Specialist focused on providing consumer product knowledge on a range of smart home sensors that detect motion, gather data on air quality, temperature, humidity, air pressure, energy and water consumption on iPhone, iPad, iPod touch, and Apple Watch using Bluetooth Smart technology. Update consumers about Elgato’s relationship with Thread (an open IPv6 based protocol) designed for the home that’s secure and reliable and that can help the Internet of Things realize its potential for years to come.

Elgato Systems, The International Consumer Electronics Show, Las Vegas, Nevada — 2016 – Technology Product Specialist focused on walking consumers through a range of smart home sensors that gather data on air quality, temperature, humidity, air pressure, energy and water consumption on iPhone, iPad, iPod touch, and Apple Watch using Bluetooth Smart technology. Help the user gain insights on how to improve comfort in their home, and make it a smarter place. Assimilate knowledge regarding products technical specifications and functions. Demonstrate sensitivity of smart home MEMS sensor for the consumer by controlled scientific experiment. 

Elgato Systems, The California Association of Realtors Expo, San Jose, California —2015 – Technology Product Specialist focused on walking consumers through Game Capture HD, Thunderbolt docking station, smart key, smart power, Avea dynamic mood LED, and a range of smart home sensors that gather data on air quality, temperature, humidity, air pressure, energy and water consumption on iPhone, iPad, iPod touch and Android using Bluetooth Smart technology. Help the user gain insights on how to improve comfort in their home, and make it a smarter place. Assimilate knowledge regarding products technical specifications and functions. 

PAX Prime, Seattle, Washington—contracted through Cyber Solutions Agency—2015—Technology Production Assistant focused on setting up computer/gaming stations. Coupled with assisting clients with booth setup, running errands, answering questions, keeping areas tidy, helping out with various tasks.

Swann Best Buy Show, Sacramento, California—contracted through 360 Events & Promotions—2015—Technology Specialist focused on discussing security technology concepts and innovative ‘peer to peer’ technology, which facilitates linking the Swann security system to the Internet and a smartphone or tablet in a few easy steps.

Salesforce World Tour, Seattle, Washington—contracted through 360 Events & Promotions—2015–Registration Assistant: entering registrants’ name, printing and stuffing badges, handing out appropriate collateral.

AT&T Pebble Beach National Pro‑Am, Pebble Beach, CA - contracted through The Marketing Arm—2015—Social Media Manager —Attract and interact with targeted virtual communities and networks users. Achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.

Elgato Systems,  The International Consumer Electronics Show, Las Vegas, Nevada—contracted through 360 Events & Promotions—2015 – Technology Product Specialist focused on walking consumers through a range of smart sensors that gather data on air quality, temperature, humidity, air pressure, energy and water consumption on iPhone and iPad. Help the user gain insights on how to improve comfort in their home, and make it a smarter place.  

Neutrogena, Nike Women’s Marathon, San Francisco, CA—contracted through The Marketing Arm—2014—Production Assistant focused on load-in & load-out of heavy event space equipment; flat screen set up, troubleshoot computers, and network routers and set up logo wall, walls for flat screens, buzz wall for social sharing, & vanity stations.

Microsoft, Metro PCS, Windows Phone 8 program at Seattle, WA - contracted through M2W Events for Microsoft Corporation, Redmond, WA, 2013 - Windows Phone 8 Product Specialist, Team Lead focused on training and developing staff on Metro PCS services in concert with the Windows 8 OS. Guide staff through user interface to demonstrate how to customize Windows 8 OS for the consumer to impact user experience. Walk consumers through hardware, software, camera and battery and highlight personal information management features: OneNote, social networks, Wallet, and family. Coupled with business apps: Adobe, Excel, Word, Powerpoint and SkyDrive storage. Featured DirectX 11, Touch UI and Xbox-Live Hub. Maintain working knowledge of all Microsoft's products in order to be a subject matter expert onsite.

Microsoft, Windows 8 Surface Tablet RT Program at Seattle, WA - contracted through DNA Marketing & Events for Microsoft Corporation, Redmond, WA, 2013 - Windows 8 Surface Tablet, Product Specialist aimed at engaging and exciting consumers creatively with Major League Soccer application exclusive on Windows 8. Walk consumers through the user interface to demonstrate how to customize Windows 8's live tiles and game updates delivered to their start screen. Demonstrate how to update pre-installed apps, unlock the device using "Picture Password", choose modern UI color schemes, modern UI tiles, naming UI tiles, share photos, app switching, and social integration. Maintain working knowledge of all Microsoft's products in order to be a subject matter expert onsite.

Microsoft, Windows Phone 8 Program in Seattle, WA - contracted through 24 Seven Talent for Microsoft Corporation, Redmond, WA, 2013 - Windows Phone 8, Product Specialist aimed at engaging and exciting consumers creatively with inspirational product demonstrations and a communication style that explains the benefits of the Windows Phone 8 mobile operating system. Educate and share product features and information technology with consumers based on the Windows Phone 8 user interface and user experience. Maintain working knowledge of all Microsoft's products in order to be a subject matter expert onsite.

Twilight Breaking Dawn DVD Release Video Projection Program - various Seattle, WA locations 2013 Projectionist - contracted through 360 Events & Promotions Video projectionist for the pre DVD release of the new Lionsgate film Twilight "Breaking Dawn" at various locations throughout Seattle and surrounding areas. This campaign was a guerrilla marketing style program where we selected various walls outside buildings in areas that had heavy evening foot traffic and projected video images for the upcoming release of the film. Duties included but not limited to: shipping/receiving, load-in & load-out of heavy video projection equipment; wiring and troubleshooting video projection equipment; angling, image projection, focus and running equipment; maintaining additional equipment such as generators, tarps, etc.

Allstate Tailgate Tour - Seattle, WA 2012

Event Manager - contracted through: Assist Marketing Managed a staff of 16 brand ambassadors for the Allstate Tailgate Tour stop in Seattle, WA.

Duties included but not limited to: managed staff time sheets and break schedules; rotated staff to various stations throughout the footprint to make sure staff kept up excitement about the brand; assist in trouble shooting EDC units (electronic data capture); assist in lead generation and making sure staff was in the correct locations to optimize heavy foot traffic areas; handle any consumer or fan disputes related to staff interaction; overall brand promotion; event wrap up, load-in and recapping.

Milk Pep - Rock & Roll Marathon - Portland, OR & Seattle, WA 2012

Product Specialist/Digital Media - contracted through: Assist Marketing Product Specialist with a key position as Digital Media Coordinator. Duties included but not limited to: lead generation by use of programmed tablets; encouraged pre race day runners to create videos for a brand message video "my after" to help promote chocolate milk consumption after a workout; operate and troubleshoot video equipment; film various pre race day runners hundreds of videos for contest entry; race day sampling at finish line; assist in race day set-up and event striking/wrap up.

Comcast Cable Nickelodeon event - Seattle, WA 2012 SpongeBob Square Pants Costume Character Handler - contracted through 360 Events & Promotions New Comcast Cable store opening event promotion. Duties included but not limited to: assisted the costume character staff by making sure the children were ready for SpongeBob's appearance; getting children excited about ongoing appearances throughout the day and emceeing before each appearance of SpongeBob. Assisting children and their parents to various areas of the footprint and making sure everyone was excited about the new store opening as well as the new products and services.

Cartoon Network Move It Movement - Seattle, WA 2011 Brand Ambassador - contracted through 360 Events & Promotions Brand Ambassador promoting a healthy lifestyle for youths in order to encourage them to step away from the video games & T.V. and get some exercise. Duties included but not limited to: assisted children with various activities throughout the footprint with the primary area as the golf putting assistant; demonstrated to children how to hold a golf club and how to sink a golf ball into the various holes in order for them to win prizes; line control during heavy foot traffic periods; explained to parents the health benefits of children getting at least 30 min of exercise per day.

Hennessy Road Show - In market tour Bellevue, WA & Portland, OR 2011Assistant In Market Logistics/Tour Manager - contracted through 360 Events & Promotions. Assisted primary tour manager with various aspects for a new media launch for Hennessy. Duties included but not limited to: shipping and receiving of deliverables, event equipment, ad boards & premiums; load-in & load-out of event equipment utilizing 17' box truck; event site checks, venue management communication & display placements; complete event setup/striking/wrap-up from beginning to completion; client communication and promotional staff management.

Verizon Wireless, Zynga & Svedka - Photo booth programs - In market tour - various San Francisco/Bay Area locations 2010

Assistant Photographer Operations, Digital Media/Tour Assistant - contracted through: Polite in Public. Assisted primary photographer/videographer on multiple in market programs as well as traveled to various areas throughout Northern California. Duties included but not limited to: load-in/load-out & maintain photography and video equipment from local storage facility; travel to various markets on a per diem basis to operate equipment at various events; venue site checks, set up/striking/wrap up; extensive wiring, lighting, camera and video equipment as well as specialized printer troubleshooting. Flat touch screen setup and lead generation utilizing electronic data capture (EDC) via Windows touch screen system.

Dole Fruit Juice - Sacramento, CA 2009 Site Lead/Event Manager - contracted through: Talented Entertainment Managed staff and logistics for the launch of a new Dole fruit juice product. Duties included but not limited to: event site check and venue management communication; event footprint set-up/striking/wrap up; managed staff timesheets, break schedules and footprint station rotations; keep track of ice placement and make sure coolers and cooling areas have appropriate levels of ice in 100+ degree weather; manage staff sampling efforts and proper branding.

New Balance Berkeley Campus Program - Berkeley, CA 2008 Campus Brand Ambassador - contracted through: Fusion Promoted New Balance sneakers to students through a Berkeley campus program. Duties included but not limited to: distribute branded premiums via guerilla style engagement around Berkeley campus; hang door ads at various student housing locations; attach branded magnets to student athlete facility lockers; mirror clings to locker room mirrors; overall brand promotion and engaging the students in the benefits of the brand.


Associate of Science (A.S.), Information Technology

Northwestern Technical College

Topics covered: Information technology, computer science, programming and database administration.

Coursework included the study of network engineering, systems administration, programming, signals, media and data transmission, networks, packets, frames, parity, extending networks (repeaters, bridges and switches), Wide Area Networks (WANs), routing and shortest paths, network properties, protocols and protocol layering, network security, network management, and network project management etc.

Laboratory work: Configure and troubleshoot Unix/Linux and Windows network system infrastructure including DNS, DHCP, IPv6, TCP/IP, SMTP, and VOIP. Manage accounts and resources, maintain server resources, monitor server performance, and safeguard data. Create group policies, implement administrative and security templates. Write programs to solve problems and protect network from malicious behavior. Completed coding projects with common programming/scripting languages such as C, C++, SQL and Python.

Aug 2006May 2010

Bachelor of Arts

University of California, Berkeley

University of California Berkeley - Berkeley, CA

Bachelor of Arts, Sociology

GPA: 3.64

Emphasis: Information Technology

Graduated - May 17, 2010

Additional coursework in the science of networks, designing for development, media technologies and social imagination, statistics, cognitive science, virtual communities and digital media, information theory, social implications of computing and social psychology.

Laboratory Work and Research: -Consider methodological problems in assessing data relating to social life. Pose a sociological problem, gain access to data, measure, establish correlation and causal connection among data, and relate data to theoretical context. -Look at the conceptual frameworks organizational theory employs and seek to make these ideas concrete by applying them to contemporary case studies. -Examine how ICT's have transformed various aspects of our society, including how we work, how we produce and consume goods, and how we form communities. -Research cultural and social principles of the internet, from the perspective of social sciences and with a focus upon the relationship between technology and society. Examine the ways in which society is changing due to the introduction and wide spread use of computers and computer network communication. Explore social and economic change due to the internet - the internet in developing nations, new social networks and their impact on social lives, online gaming and the social dynamics of virtual worlds.


Alpha Kappa Delta Honor Society Chi of California Chapter University of California, Berkeley

Phi Theta Kappa Honor Society Beta Eta Psi Chapter 

Writing Samples

Augmentation: "Importance of Human Computer Interaction"by Christopher Tillman Neal

As the Space Shuttle Discovery made its last descent to Earth on Wednesday March 9, 2011, I could not help but reflect on the Space Shuttle Challenger disaster, which occurred on Tuesday, January 28, 1986. What led to that tragic disaster was an O-ring failure, caused by a breach in the SRB joint it sealed; allowing pressurized hot gas from within the solid rocket motor to reach the outside and impinge upon the adjacent SRB attachment hardware and external fuel tank....Earlier in history, Douglas Englebart and J.C.R Licklider were part of a grassroots movement that led to the design and evolution of mind-amplifying machinery, which is significant because at that moment in time, the world saw computing as a means solely for scientific computation, business data processing and military defense. Consequently, however normal science has historically had the propensity to create esoteric communities that are not "open source" friendly, and I argue there are consequences for taking such a linear approach to scientific discovery.As mentioned earlier, the Space Shuttle Challenger disaster is a profound example of a tightly knit enclave of scientists who failed to act, which is attributed to the disconnect between NASA's engineers and executives. American physicist, Richard Feynman highlights the failings of NASA's engineers and executives in his book What Do You Care What Other People Think?Nevertheless, human computer interaction is crucial, because "poorly designed" human-machine interfaces can lead to many unexpected problems like the Challenger disaster. Through HCI I believe our minds are amplified through the intersection of computer science, sociology, and design. Equally important is that HCI can improve the interactions "between users and computers" by making computers more usable and receptive to the user's needs.History is a great teacher, and as the US Space Shuttle Discovery made its way to the Smithsonian Institute, I hope this moved us as citizens to open up our eyes to the importance of HCI and user experience. Coupled with how it can minimize the barrier between the human's cognitive model of what they want to accomplish and the computer's understanding of the user's task.

What is an Online Community Manager? by Christopher Tillman Neal

In the past community managers evolved from forum moderators and developers. They would enforce their community's policy, social norms, and retain order in their mind share cooperatives. While there are some similar requirements and educational backgrounds that companies are seeking in community managers, the only general theme between them is that they are seeking social business champions. These social business champions will focus on centralized reporting to provide visibility across social media channels, and find effective ways to share knowledge throughout the organization, which will provide a venue to develop and unify common business unit strategies.Savvy community managers understand that a well-designed online community provides a vital context to knowledge exchange that can make the exchange more potent and widespread than a traditional memorandum. Reddit is a prime example of a thriving community with a broad base of users, and this is partially due to the community deciding upon what comments should stay or go (by voting up or down).Community managers are no longer simple forum moderators, but role models that listen to the community and understand that online social networks provide a hyper grapevine for storytelling, showcasing projects and best practices that could be leveraged to create new knowledge resources. In essence, community managers embrace the fact we must build in ways to encourage and stimulate people who know what is going on to diffuse that knowledge throughout the organization. It's essentially ambient knowledge, which provides a context for perception to make micro-adjustments in order to stay aligned.


Howard Rhiengold TestimonialSummary: Berkeley and Stanford Professor Howard Rheingold, is a writer, artist and designer, theorist and community builder. Howard Rheingold is one of the driving minds behind our net-enabled, open, collaborative life, and one of the world's foremost authorities of the social implications of technology.

"Christopher Tillman Neal was a student of mine at University of California Berkeley. He was an outstanding student and received an A in the course. Since then, Christopher has assisted me on a number of different occasions in different projects -- helping set up a Facebook group for alumni of my courses, creating a wireframe for a complex website, conducting literature reviews and other research. He is intelligent, knowledgeable, prompt, and diligent, and I look forward to working with him again and again."

Tom Belway TestimonialCEO & Director of Operations360 Events and Promotions

"Christopher has proven to be an exceptional Social Media resource. He has grown our company's presence exponentially in just a few months. He is focused, detail & results oriented, and posesses the personal characteristics that are so desireable in a service provider (charismatic, personable & easy to work with). I would highly recommend Mr. Neal's services to anyone who is looking to advance their brand through Social Media channels."

Elroy Johnson IV TestimonialResidential AssistantAbilene Christian University

"Christopher Tillman, He is a great mind especially when it comes to Social Media. I have seen his work throughout the past year in 2009 and this year with social media. He was very instrumental in helping the iamcreoleNetworks' social media sites get off the ground. The iamcreoleNetworks continue to work to bring Louisiana Creoles nationwide together, and Christopher had a talent for creating meaningful discussion and knowledge amongst the group. He is an asset to any organization and company and he is a diligent and reliable person."


Tom Belway: CEO & Founder at 360 Events & Promotions - San Diego, CA - (858) 688-3300

Howard Rheingold: Writer, Lecturer, Critic - 304 Poplar, Mill Valley, CA. 94941 - (415) 381-7600

Emy Jimenez: Manager - 500 1st Street, Davis, CA. 95616 - (530) 750-2706

David M. Johnson, Ph.D.: Professor - 2050 Center St. Berkeley, CA., 94704 - (510) 981-2800