High quality customer service; data entry at 70wpm; 10 key 14,000sph; organized; office automation programs; ERP and databases; multi-line telephone; reliable and punctual; fast learner; team player; independent thinker but work well in a team environment; great attitude/attendance.
2011 - Present
Lead Customer Service Representative
Constantly delivering high quality customer service; an average of 140 inbound customer calls per day; detailed reports; training new staff on procedures; processing credit card payments; data entry; problem solving; cross training in various departments.
2008 - 2011
In-Home Childcare Provider
Caring for 1 to 6 children at a time; preparing several meals throughout the day; problem solving; dealing with behavioral issues in a positive manner; arts/crafts; cleaning; keeping a consistent schedule on a day-to-day basis.
2008 - 2008
Customer service; insurance payments; patient payments; entering charges; Medicare/Medi-cal eligibility; special projects. This was a temporary position.
2007 - 2007
Multi-line telephone; customer service; creating work orders; issuing correct materials to orders; back-up receptionist; problem solving; planning amount of hours per project; light purchasing/accounting; reading prints; hazmat shipping; “Jill of all trades.” This was a temporary position.
2006 - 2007
Used Truck Sales
Multi-line telephone; knowledge of several different kinds of used truck;, customer billing; data entry; strong customer service; basic office duties.