Laura Sheldon

Laura Sheldon

Work History

Work History
Dec 2009 - Present

Lead Service and Repair Tech and Retail Associate

Sprint at Swireless Northwest

·Resolve customer issues relating to equipment related problems, including but not limited to operational, maintenance and repair aspects of equipment

·Meet or exceed monthly Customer Satisfaction targets

·Provide a high level of customer service with product expertise and advanced selling skills

·Guide customers through purchasing decisions, activations process and product education 

Dec 2011 - Present

Network Analyst

Unlimited Connections

·Provide network documentation, training, and guidance to computing system clients

·Determine plan layout for new hardware or modifications to existing layout

·Work with technical staff to ensure connectivity and compatibility between systems

·Document network problems and resolutions for future reference

Feb 2003 - Aug 2009

Staff Sergeant-Logistics of Petroleum, Oils and Lubricants

United States Air Force

·Trained and supervised 25 apprentices on technical and safety procedures

·Directed issue of over 6 million gallons of aviation fuel during 21,000 operations annually

·Completed written and verbal evaluations of 15 assigned personnel


Dec 2009 - Present

Associates of Applied Science

ITT Technical Institute



Structured Cabling and Network Design

-Basic and hands-on experience with structured cabling to include Copper and Fiber-Optic networking -Data link protocols, data communication fundamentals, LANs and WANs -Basic Network Topologies, cabling standards and construction    


Hands on experience with Fedora and Red Hat Enterprise Linux

Microsoft Office Suite

Proficient with Microsoft Office Suite Applications: Word, Power Point, Excel, Visio

Microsoft Windows XP-7

Proficient in operation of Microsoft Windows platforms: XP, Vista, 7, Server 2008

Professional Affiliations

IEEE Computer Society - present member


Obtain a position in the field of Information Technology utilizing experience and education to provide a successful and productive IT infrastructure

Awards and Honors

ITT Technical Institute Highest Honors

  • December 2009-May 2011

Military Service Member of the Month

  • December 2004, April & December 2007

Sprint Employee of the Month

  • April 2011

Military Decorations and Medals

  • 9 Service Medals, 2 Decorations


United States Air Force