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Work experience

Sep 2012Present

Learning and Development Specialist

Community Health Centers

Organizational change and was transferred into Human Resources Organizational and Development Team. 

  • Created new Team Member On-boarding Process and Program
  • Facilitated weekly and monthly orientation programs.
  • Coordinated and Facilitated Basic Life Support  (BLS) Re-Certification Program for organization
  • Assisted Director of Informatics with creating Super User Documentation
  • Assisted Project Coordinator for Winter Garden Front Desk Training
  • Assisted Chief Operations Officer with development and implementation of Appointment Scheduling Philosophy and Procedures

Office Manager

Orlando Psychiatric Physicians

Selected to Manage a Psychiatric Practice and International Shipping venture. Psychiatric practice consisted of three providers and two office team members. My responsibilities included overseeing of office personnel and daily administrative operations including patient flow, provider schedules, billing and collections. International Shipping venture responsibilities were in the area of accounting and communications with partner in Saudi Arabia. 

Oct 2008Sep 2012

EHR Implementation & Training Specialist

In 2008 US President Obama mandated that all medical facilities implement Electronic Health Records (EHR) by year end of 2010 to avoid funding cuts.Assisted the EHR Coordinator with defining the project scope, timeline, build out of program specific to CHC needs, leaning the electronic program, developing documentation. Assisted in-house eCW Trainer in developing a specific program and materials to be delivered organization wde before the first GoLive date.

  • Functioned as liaison to all related participants (internally and externally). Primary challenge witht he provision of customized protocols, practices, solutions, manuals and training for each aspect of CHC's organizational structure: support (clerical); administrative team (MIS, Billing, Finance, HR and others); and the clinical side for each specialty group (OB/GYN, Pediatric, Adult Care, Dental and Pharmacy) encompassing ten facilities, and 00 plus employees, providers and professionals.
  • Assisted IT in the critical analysis, documentation and testing of system functionality for new and existing practice management and clinical information systems.
  • Evaluated training needs with managers, assisted in workflow analysis to identify gaps and determined technology solutions. Tested trainees to measure progress and effectiveness of training program.
  • Project Leader for Dental Implementation of electronic dental records.


  • Within four months of project start-up, in February 2009, all medical, dental and pharmacy sites on the Practice Management side were on the new IT platform to support EHR and the first medical site went live on EHR. Over the next four months, by June 2009 all nine medical sites went live.
  • During this period continued to work with EHR Coordinator developing the dental application - and by April 2010 the first dental site converted to electronic records.
  • May 2010 was challenged with developing plan; training and schedule to take the final 5 dental sites live by October 1, 2010. This was accomplished by September 23, 2010.
Jun 2000Oct 2008

Training Specialist

Selected by MIS Director and promoted to Training Specialist (2000) to create a formal training department to support CHC organization wide. Worked close with CFO to create new policies and procedures. With limited supervision developed manuals for processes; designed trainings and conducted both new hire and refresher trainings. Completed research on current CPT and ICD-9 codes and assisted the CMO (Chief Medical Officer) in creating new Encounter/Routing form for each specialty.

  • Implementation of formal policies, procedures and supporting manuals for documentation provided both the clinical and administrative organization a structure, standardization, and a basis of performance assessment and improvement.
  • formalized procedures and the associated training, substantially improved efficiency in critical areas such as billing. Overall efficiency immediately improved cash flow organization wide by reducing the number of insurance claim submission errors resulting in faster reimbursements from incurance company providers.
  • Selected to assist Family Medical & Dental Centers in Palatka, Florida develop training manual and initiated training of all front office staff in Medical Manager.
Dec 1998Jun 2000

Business Manager

Hired as the first Business Manager at the Winter Garden Children's Center. There were two providers and five front office staff and four clinical staff members. My responsibilities included overseeing the front office staff and daily administrative operations including patient registration, check-out, appointment scheduling, referrals, billing and medical records.

  • Developed aides to assist staff in the posting  of encounters and changed collection of co-pay procedures which decreased billing errors and increased daily collections. Based on the success of these projects and others I was promoted to IS to create formal documentation and training for all staff in all functions of Medical Manager.
Sep 19971998

Administrative Assistant

Paul M. Deutsch & Associates

Mr. Deutsch created the Life Care Plan model used to determine what a client’s financial and medical needs were based on their injury and life expectancy. My responsibilities were to manage and coordinate Mr. Deutsch’s extensive travel to visit with clients and represent their needs in court.

Mar 1994Sep 1997

Office Manager

Marion L. Coats, MD

Selected to assist Dr. Coats in the opening of her private practice. My responsibilities included all details related to the opening of a private practice, scheduling of office hours, patient appointments, registration and check-out, billing, collections, payroll, scheduling surgeries. As the practice grew, my responsibilities expanded to hiring and management of personnel.



Office Software Application Technical Certificate

Seminole State College

Currently working to complete the Office Software Application Technical Certificate. Anticipated completion is Summer 2014.  Current GPA is 4.0. Once completed will be pursing additional studies in area of Human Resources and/or Learning and Development.