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Interest

Personal 

Fitness - Gym, Body Pump, Running, Walks

Family - Travelling, Cooking, Disney Films, Library Visits with Son

Objective

  • My Objective is to work for a forward thinking company that I can contribute significantly to and that can develop me professionally and personally.  I am looking for a career and a relationship with a company not just a job.  I want to work for a company that understand its purpose and has similar ethics and morales to my own which are honesty, integrity and investment in people.  

  • I am ideally looking in the Buckinghamshire area, however I am willing to re-locate if a relocation package was available.  

Skills

Client Relationship Management
Client relationship building, maintaining, collaborating and partnering, client meetings, mediating and dealing with conflict, mentoring, Stakeholder management,  
Retail Management
Convenience shop management, Bar Management, EPOS systems, stock taking, stock rotation, storeroom management.  
Catering Management
Degree in Hospitality, Higher Food Hygiene Cert, 10+ years managing catering outlets, Expert understand of food hygiene regulations and food regulations for commercial premises.  
Leadership
Military officer with many years of experience, Leadership Courses, Lead Large Teams in diverse locations and multi facility sites, communicating effectively.     Recognise, respect, and reward contribution and achievement, 
Operational Management
Running outlets, Full Profit and Loss Accountability, Budgets, Forecasts, HR, KPIs, SLAs, Man Management
Commercial Management
Contract Tender, Bids, Contract Law, Contract Finance, Technical Evaluations, Procurement and Buying Contracts, Services and FMCG.

Work experience

May 2013Nov 2013

General Manager

ISS Facilities Services
  • Managed Catering and Retail to defence with full profit and loss accountability for 7 outlets employing 85 people delivering 5 star quality for VVIPs and Royals, In-flight Catering and managing full Spar brand and processes. 
  • Managed all the stakeholders and evolved client engagement which had been almost non-existent, relationships had to be mended, nurtured and maintained; which was achieved very successfully leading to a true partnering environment.  
  • Drove sales and found profit gaps while motivating and developing the team; as an inclusive approach strengthened the teams desire to achieve. Worked with the Royal British Legion to provide catering for Poppy Appeal Concert 2013. 
Oct 2011Nov 2012

Training Consultant

Royal Air Force
  • Designed training course involving outsourcing of logistics, catering and soft service functions. Piloted this course, which is now up and running to 30 MOD personnel every 6 months.
  • Gained buy in from commercial partners including Serco and Sodexo to deliver workshops to deliver commercial perspective to the Servicemen who will be conducting contract jobs. 
Oct 2009May 2011

Catering Manager

Royal Air Force
  • Managed team of 168 to deliver catering and hotel services to support largest RAF base in UK servicing 4500 personnel.
  • Implemented new Catering Retail and Leisure system across the base in-line with strategic operational plan.  Managed associated change programme including due diligence and asset audit and Risk Register.  Reported programme risks.
  • Represented 120 staff under TUPE to new outsourced contract management organisation.  Provided management support in hostile and emotional environment.
  • Seconded to retrain as Logistics Officer, Won Research Academic Award 2010.
Jun 2007Oct 2009

Head of In-Flight Catering

Royal Air Force
  • Responsible for in-flight catering services for 35 global RAF contracts and annual budget of £3m.  Managed contract management teams including Emirates, Gate Gourmet, LSG Sky Chefs and Headland Food. Built strong global relationships, which secured high levels of services for all RAF personnel.
  • Conducted review and analysis of services, authored business case and secured additional budget to deliver services in line with industry standards.
  • Introduced new contracted out meal system to deliver in-flight service.  Managed tender, selection and implementation processes.
  • Completed technical evaluations on all contracts, re-tendering when appropriate. 
  • Re-wrote in-flight catering policy documents to bring up to industry standard, rolled out across all in-flight catering contracts. 
Dec 2008Apr 2009

Contract Services Manager

Royal Air Force
  • Selected for this position to ensure seamless day to day management of soft contract services including water, waste, sewage, cleaning, laundry, deliveries, servicing and catering to support requirements of 9000 personnel operating from main base and 15 outline bases.
  • Reviewed and agreed invoices, conducted monthly audits on food, waste etc. to ensure delivery of services in line with SLAs and KPIs. Maintained excellent relationships with multiple contract suppliers in a hostile and diverse environment.
  • Transferred all soft Services to counterparts in US Army on 01 Apr 09 when UK left Basra.  This required close liaison with other forces with different political direction and mandates creating an unbalanced environment that needed managing judiciously.   
Jun 2005Jun 2007

Contract Monitor

Royal Air Force
  • Monitored two contracts with annual value of £5m, worked in partnership with service providers.  Delivering 1200 meals a day and all soft facilities. Strict KPI’s for service delivery, customer satisfaction for Servicemen and gain share.
  • Implemented first pilot of the 'Pay as You Dine System', managed communication programme across the site to sceptical customer base.  Delivered project within timelines.
Nov 2004May 2005

Catering Manager and Contract Monitor

Royal Air Force
  • Managed 120 personnel providing catering and hotel services to support requirements of  2000 personnel (four meals per day) in the Falkland Islands.  Planned supply route (8500 mile logistics chain, air and sea) and negotiated local contracts when supply route failed.
  • Introduced new contract for fresh salad and vegetables with local farmer, which had not been previously attempted on the Islands. Ensured Health and Safety regulations and UK Food Law observed. 
  • Managed in-fight catering kitchens and output.
Oct 2003Nov 2004

Catering Manager

Royal Air Force
Apr 2003Oct 2003

Officer Training

Royal Air Force
Apr 2002Apr 2003

Facilities Manager

Sony Broadcasting
19991999

Trainee Manager

47 Park Street

Trained in all areas of this 5* Delux Hotel/Apartments

Education

Jun 1997Jul 2001

BA Hons International Hospitality Management

Bournemouth University

Certifications

Higher Food Hygiene

CIEH
2001Present

Whitbread's Young Entrepreneur of the Year

Whitbread Group

Secret

MOD