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Job Responsibilities:
*Handles inbound/outbound contacts (phone, email and chat) to assist customers and members with order placement, delivery status, product quality, and to resolve questions or issues relating to any aspect of their account.
*Provide customers with exceptional quality service by following the approved processes.
*Assists customers by acting as a consultant regarding products and gifts including sales and service options.
*Processes orders using the internal computer applications. Verifies and validates all information provided by the customer prior to submission.
*Communicates effectively with customers and acts as an advocate on customers behalf to uphold the Company’s Product Guarantee Policy.
*Accurately documents all actions taken when working within a customer account.
*Accurately processes order cancellations and adjustments to order totals for customers.
*Professionally responds to incoming and outgoing messages as required.
*Consistently achieve key performance indicators (KPI) and performance standards as defined by management.
*Adhere to coaching and development opportunities provided by managers.
*Read content from tools regarding a particular order or company policy/procedure and appropriately apply information to resolution.
*Participate in ongoing coaching and training sessions.

Core Strengths:
* Client relations specialist * Deadline-oriented
* Conflict resolution techniques * Skilled multi-tasker
*Persuasive * High customer service standards
*Focused on customer satisfaction * Troubleshooting skills
*Active Listening *Personnel and Human Resources
*Management of Personnel Resources *Sales and Marketing
*Time Management *Telecommunications
*Critical Thinking *Complex Problem Solving
*Active Listening *Personnel and Human Resources
*Management of Personnel Resources *Sales and Marketing
*Time Management *Telecommunications
*Critical Thinking *Complex Problem Solving

Work experience

Jan 2014Present

Retention Specialist/customer Service Agent

Services Provided
Retention Specialist/Customer Service Agent: Answer questions about clients' products or services.
Jan 2014May 2015

Service Representative

Customer Sales and Service Representative
— Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services by telephone, electronically or face to face Responded promptly to customer inquiries, resolve customer complaints by obtaining and evaluating all relevant information Provided price and delivery information, perform customer verifications, set up new customer accounts, process orders, forms, applications and requests Managed and maintained customers' accounts by keeping records of customer's interactions and transactions, details of inquiries, comments and complaints, actions taken, and following up on customer interactions
Dec 2006May 2011

Executive Recruiter

RJ & Makay, LLC
Executive Recruiter/Outbound Sales Calls/Appointment Setter
RJ & Makay, LLC
December, 2006 — May, 2011
100 S Ridge Street Ste
101 Breckenridge, CO 80424
Start Date: December 2006 - May 2011
My recruiting background is in the financial industry and is as follows

*Used Microsoft Word and Excel on a daily basis
*Toggled between Tabs to multitask and/or do research
* Made hundreds of cold calls (leads provided) daily
*Contacted financial professionals to gauge their interest in various employment opportunities, and evaluated their suitability for those positions
*Proactively developed new business via the marketing of financial candidates, involvement in professional networking associations, and general market research
*Reviewed various forms of media to understand the financial market, identify trends, and compile data to assist in developing recruiting strategies for long term and sustained growth
*Maintained and documented candidate communication to develop reports for Management
*Collaborated with Management to assess needs, develop strategy, and implement work plans
And in closing I have developed and cultivated relationships with various levels of Management, candidates and external recruiting sources.


Medical Claims and Billing Specialist

Medical Claims and Billing Specialist Diploma


U.S. Career Institute
Paralegal Studies

High School Diploma