Customer Service Analyst 2nd Level
Ceridian Employer Services
Provided advanced HRIS application support to Ceridian's internal and/or external customers for their HR/Payroll systems (Access, SQL and Web product platforms).
- Executed technical and customer service skills to provide support to customers through timely, effective resolution of payroll, benefits, human resources, self service and tax filing issues.
- Identified root cause of customer concerns, analyzed and resolved customer incidents and/or designed, tested and implemented custom solutions for the customer.
- Conducted data maintenance and manipulation within software product: Importing/Exporting, SQL statements for both reporting and updating of data, Data Scrub, and Customization/Adaptation of the software application.