Lovenish Singh

Lovenish Singh

Work History

Work History
Jan 2012 - Present

Department Manager- Food & Grocery

Max Hypermarkets India Private Limited- SPAR

§Leading Food & Grocery as a Department manager and responsible for smooth running of departments which includes FMCG- Food, FMCG- Non Food, Staples, F&V, Bakery, Dairy, Non veg, Deli & Cheese; reporting to Store Manager.

§Looking after merchandising, analyzing daily sales report department wise; ensuring proper indenting, man management and inventory management.

§Managing availability of appropriate infrastructure and system implementation for improving customer satisfaction.

§Responsible for keeping a record on fast moving and non fast moving items.

§Ensuring compliance to the Standard Operating Procedures (SOP’s) of the department and looking after wastage & shrinkage management.

§Accountable for controlling operating expenses and implementation of information technology in data management & many other operational activities.

§Handling Customers, their requests, complaints and Queries.Capturing customer requests and complaints in the system and ensuring quality closure of the same.

§Analyzing marketing trends and tracking competitors’ activities and providing valuable inputs for product enhancement and fine tuning sales & marketing strategies.

§Maintaining proper roasters which include shelf cleaning roasters, FIFO.

§Co- ordination with the receiving team and warehouse team for NRGP, TO & TI.

§Coordinating with the respective department ADM’S for indenting, previous sales, MTD & target sales.

§Performing Sync with the buying team for weekend offers, monthly promo’s EDLP, liquidation promo’s, any offer discrepancies.

§Maintaining the floor as per the layouts and keeping a special watch on the end caps, Bay bifurcation, and Isle Bifurcation and Gondola layouts.

§Looking forward for institutional Sales to boost up the sales and corporate connections.

§Controlling the attrition rate with the help of training schedules for the employees, motivating them up with the help of briefing & solving any professional issues which are hampering their efficiency.

§Coordinating with VM & store management for BTL’s.

§Coordinating with the warehouse team for BOH management.

§Coordinating with the floor sales team for knocking and interaction with the customers in order to increase the ABV.

Jan 2011 - Jan 2012

Department Manager (Regional)

JAWAD BUSINESS GROUP, Kingdom of Bahrain

§Spearheaded efforts as Department manager and responsible for smooth running of open departments in the supermarkets throughout the country; reported to Retail Manager and General Manager.

§Managed merchandising, analyzed daily sales report; ensured proper indenting, man management and inventory management.

§Managed availability of appropriate infrastructure and system implementation for improving customer satisfaction.

§Responsible for listing of new products, new suppliers and keeping a record on fast moving and non fast moving items.

§Carried out introduction of new SKU’S by means of customer survey, demand and competitor analysis, for business growth; maintained the price margins and markups through conducting weekend and festive offers.

§Developed and implemented major procurement strategies and purchase schedules thereby ensured accomplishment of organizational objectives; adept at sourcing potential vendors in compliance with the company policies and procedures.

§Invited tenders/ quotations, preparing proposals and negotiating the works/ admin contract terms to get the best business deals

§Ensured compliance to the Standard Operating Procedures (SOP’s) of the department and looking after wastage & shrinkage management.

§Accountable for controlling operating expenses and implementation of information technology in data management & many other operational activities.

§Handled Customers, their requests, complaints and Queries.Capturing customer requests and complaints in the system and ensuring quality closure of the same.

§Analyzed marketing trends and tracked competitors’ activities and providing valuable inputs for product enhancement and fine tuning sales & marketing strategies.

May 2010 - Jan 2011

Store Manager

AL JAZIRA GROUP B.S.C., Al Jazira Supermarkets, Kingdom of Bahrain

§Deftly handled overall store operations while assuring the management of the store, including store set up, maintenance and allocation of the stock, monthly stock check up, receiving the stock and updating in the system.

§Ensured compliance to the Standard Operating Procedures, analyzed sale report and footfall

§Involved in revenue generation, approval of agreements and maintaining relationships in the local markets, for business generation and growth.

§Managed channel mapping, product planning, branding and selection of new SKU’s & clients to promote the product in market.

§Handled on floor merchandising, stocking of D.C., indenting, shrinkage and pilferage control in the store.

§Prepared and submitted Profit & Loss statements with briefing to G.M.; maintained daily duty roasters, store operations, customer & check-out services.

§Experience in inventory management, manpower management, stores’ data management, inventory check and tracking movement of products.

Dec 2008 - May 2010

Assistant Manager

AL JAZIRA GROUP B.S.C., Al Jazira Supermarkets, Kingdom of Bahrain

§Handled store operations, day to day operations, implementation of standard operating process (SOP) and customer & check-out services.

§Involved in merchandising, ordering of SKU and maintained high customer service standard by good quality of products, services and after sales services.

Mar 2006 - Dec 2008

Floor Manager (FMCG)

VISHAL RETAIL PRIVATE LIMITED / Vishal Hypermarkets, Delhi, India

§Involved in the pre-opening of a store in Vishal Retail

§As Floor Manager, achieved most of the sales targets with the team

Apr 2005 - Mar 2006

Relationship Manager

AVIVA LIFE INSURANCE, Agra, India

Education

Education

Skills

Skills

SAP

Oracle

Retail Pro

Diamond 5.0

Microsoft Office

Interest

Listening to music, Reading books, Long drives, Trying diffrent foodies, Internet savy

Objective

Offering 7 years experience in Operations Management & Retail Industry; seeking challenging assignments with a dynamic organization commensurate with my analytical and managerial skills with an opportunity for professional growth based on performance.

Summary

§Resolute and committed professional with rich experience in handling Operations, SOP’s, Indenting, Inventory, Manpower Management, Material Management and Stores Management with the retail industry; currently working with Max Hypermarkets India Private Limited- SPAR as Department Manager.

§Successfully exhibited excellence while effectively bringing down attrition rate and achieving significant savings through effective evaluation of Store Operations and developing cost-effective alternatives for various operations; also well versed with procedures involved in ordering, receiving, storing and delivering stocks.

§Acknowledged capabilities in implementation of modern inventory management systems to maintain logical inventory levels avoiding building up of dead /slow moving stock; proven expertise in designing inventory/ dispatch/ logistics plans for institutional sales and deliveries to corporate to derive maximum economy in utilization of vehicles/ containers in transportation of materials.

§Consistent performer with strong track record in generating substantial cost economies in Visual Merchandising, stores operations.

§Seasoned professional, with planning, implementation, monitoring and resource balancing skills and ability to handle multiple functions and activities in high-pressure environments.