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  • Bengaluru Karnataka
  • +91-7507312406

Loveena Mittal

TAC Engineer

Career Objective

To work in a challenging environment with a wide scope to learn and prove to be an asset, which in turn would help my organization to flourish and to get a platform to enhance my skills.

Work History

Jan 2016Present

Product Support Engineer

Zscaler Inc.
  • Work on Wireshark for packet captures (Client and Server side) and using tcpdump for issues reported based on errors, slowness and latency. 
  • Work on different Authentication mechanisms such as SAML and Form-Based using Active Directory, Hosted DB and LDAP.
  • Troubleshooting on ZEN nodes/ZEN DCs.
  • Check health of SMCA and ZEN servers through Nagios monitoring tools.
  • Provide SME's reports based on CPU usages and Bandwidth to Clients and partners.
  • SSL interception for https traffic through Zscaler.
  • Provisioning IP of Location for Zscaler Customers on multiple clouds.
  • Troubleshooting on URL based Policy involves (URL Filtering Policy and Cloud App control Policy WEB-2.0) issues for user and location based traffic forwarding.
  • Provisioning and configuring GRE tunnel and VPN nodes to customers based on GEO-IP provided.
  • Analyzing of Behavior Analysis of different File Types.
  • GEO IP override for the Public IP addresses for clients to connect to Zscaler DCs.
  • Troubleshooting on GRE tunnles and IPSec VPNs, taking of client captures and investigating traffic with IPsec and GRE header.
Sep 2014Nov 2015

Programmer Analyst Trainee

Cognizant Technology Solutions



Apr 2009Mar 2010


S.G.R.R Patel Nagar

Secured 86.67%

Apr 2007Mar 2008

High School

St Mary's Secondary School

Secured 91.4%


  • Languages               : C, Core Java, Python(Basic)
  • Networking Skills  : Basic Networking Protocols, TCP/IP, Routing
  • Web Related           : PHP, HTML
  • Database                 : My SQL
  • Operating System : Linux, Windows

Projects Undertaken

TGMC project of IBM titled “Food Safety Portal"

A mini project mainly a web application. Created a Food Portal for Dehradun which provides facilities(booking,rating,etc) for all users.

Semantic search in E-Tourism services using Recommendation System

A recommendation system for promoting E-Tourism in Uttarakhand. Used Graph Database as backend. 


Jun 2016Jun 2018

Zscaler Certified Cloud Professional

Feb 2016Feb 2018

Zscaler Certified Cloud Administrator

Nov 2013Present

Associate Developer Rational Application Developer for WebSphere Software V6.0




Title: Advanced Advertising Technique in Indian Public Transport System: A Better Way to Disseminate                Information Using Electronic Display

Publication/Publisher: IEEE Xplore

Publication URL:


  • Awarded as the Best Student of The Year by St Mary’s Sec School, Dehradun.
  • Received a certificate of merit from CBSE for excellence in English.