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Work History

Nov 2014Jan 2016

Assistant Manager, Client Servicing

Crimson Interactive, Goregaon

Design systems & train a team of 12-15 (Indian & Foreign) employees to deliver best quality service with fastest response time to clients whilst keeping the lowest possible rejection rate. Developing the business further by convincing high profile authors & organizations to partner with Crimson.

  • Delivered best "Response Time" till date, consistently meeting the target since Jun-15.
  • Delivered best "Conversion%" till date, consistently meeting the goal since Mar-15.
  • Organized & documented end-to-end configuration processes of all products/services resulting in improved & consistent support for clients, and also increasing product knowledge of the team.
Mar 2013Nov 2014

Team Leader, Dell

SITEL, Andheri

Lead a team of 15-20 employees to deliver best in class customer satisfaction, issue resolution & sales whilst meeting the targets for internal metrics.

  • Won the "Retention Hero" award for Quarter-4 of the year 2013.
  • Won multiple awards for being the best team on CSAT, resolution, sales, attendance & productivity.
Mar 2010Mar 2013

Team Manager, Time Warner Cable

Stream Global Services, Bhayander

Manage a team of 25-30 employees to achieve the highest possible customer satisfaction & issue resolution and have the fastest response time whilst meeting the targets for internal metrics.

  • Won the "Best Team Manager" award for Quarter-4 of the year 2012.
  • Won "Retention Champion" award for Quarter-1, Quarter-2 & Quarter-Q4 of the year 2012.
  • Won "Star of the Year" for Microsoft SDA in the year 2011.

Growth in the organization:

  • On Mar' 10: Joined as Support Professional, Microsoft SDA.
  • In Apr' 11: Promoted as an Associate Trainer, Learning & Development.
  • In Feb' 12: Promoted to a Team Manager, Time Warner Cable.

Education

May 2010May 2013

Bachelor of Commerce

Shridhar University
Sep 2005Nov 2009

Diploma in Automobile Engineering

T.M.V. University