Assistant Manager, Client Servicing
Crimson Interactive, Goregaon
Design systems & train a team of 12-15 (Indian & Foreign) employees to deliver best quality service with fastest response time to clients whilst keeping the lowest possible rejection rate. Developing the business further by convincing high profile authors & organizations to partner with Crimson.
- Delivered best "Response Time" till date, consistently meeting the target since Jun-15.
- Delivered best "Conversion%" till date, consistently meeting the goal since Mar-15.
- Organized & documented end-to-end configuration processes of all products/services resulting in improved & consistent support for clients, and also increasing product knowledge of the team.