Endorsements

"Lou's broad based experiences in the global community make him a natural for the Management Consulting marketplace. Lou is always one step ahead of the value and use of technology to solve or manage broad business issues."  ~ Steve Zanarini, Vice President, IBM Global Services

"I would recommend Louis as a person that is passionate, dedicated, an expert in his field. Louis did a great job for us in the area of web-metrics. He is a professional in all he does. Louis would be an asset to any organization he chooses to belong. Feel free to contact me if any additional reference is required..."  ~ John Rosato, Director, Global web Enablement, IBM - ibm.com

"One look at Lou's resume and you know this guy brings an enormous amount of IT experience to the table. Working with him illuminates the astute strategic thinking required to have has as much success as he has enjoyed. If you need an IT consultant with that unique balance of IT knowledge and well-honed business smarts, you need Lou."  ~ Don Kaufman, President and Chief Search Engineer, ClikTru.com

Summary

Multifaceted Senior Manager, with a diversified Information Technology background and history of accomplishments in Organizational, Project and Program Management

·        Managed strategic global Web programs with combined budget responsibilities in excess of $10m.

·Spearheaded systems integrations, migrations, and development initiatives.

·Effective leader with ability to mentor and motivate staff. Teams ranging in size from 2 to 40.

·Exceptional research and analytical skills.

·Creative problem solver, strategic, pragmatic and effective, a “think outside the box” mentality.

·Laser focused on building strong and enduring client relationships.

·Skilled communicator, experience presenting to all business levels.

·Reputation for being the “calm in a storm” in stressful and difficult situations.

AREAS OF EXPERTISE

Project Management ~ Transitional Management ~ Engagement Management ~ Product Management ~ Program Management ~ Application Development Management ~ Business Analysis ~ Requirements Analysis ~ SDLC ~ PLCM ~ System Migrations ~ System Implementations ~ Systems Development ~ Web Analytics ~ SEO ~ SEM ~ E-Commerce ~ Strategy ~ Market Research and Analysis ~ TCO ~ ROI 

Experience History

Strong technical background. Constantly updating my technical knowledge.

12+ years of experience in Software Analysis, Design and Development

15+ years of experience in Project, Product and People Management. Small, large, and enterprise wide projects

15+ years experience in Business Analysis and Requirements Development

10+ years experience in Consulting and Managing Customer Expectations

6+ years experience in e-Commerce, Web Analytics, Search, SEO and SEM

Excellent knowledge of, and business experience in: marketing concepts, planning, and competitive analysis.

Work History

Work History
May 2008 - Present

Director

RightPath Management Group

Director - A Transitional Management, Business and Technology Solutions Company

  • For a Vertical Market Telecommunications Software Company (VOIP) - COO
  • Performed competitive market, and financial analysis. Developed business plan enabling pursuit of investment capital.
  • Designed key revenue analysis and reporting functions, increasing licensing revenue stream.
  • Developed lead generation strategy producing a 100% increase in product information requests.
  • Redesigned company web site improving brand recognition and lead generation.
Apr 2007 - Mar 2008

Director Development/Business Analysis

Core Media Systems Inc

ISV – Software product analyzed Nielsen, Arbitron and Telemarketing data for media buying and billing.

Director Development and Business Analysis

Responsible for product planning, requirements, development, project management and workflow processes. Managed a team of seven architects, developers and business analysts.

  • Introduced Project Management methodology. Trained and mentored staff, improving project deliverables and resource allocation management.
  • Implemented comprehensive workflow system across development, QA, and customer support, improving communications, responsiveness, and increasing customer satisfaction by 15%.
  • Co-authored systems migration planto transition legacy products from Visual Foxpro to Microsoft .Net. ,establishing a technical framework for future development.
May 2005 - Apr 2007

Web Product Manager

Lenovo Group Ltd

Web Product Manager

Global responsibility for strategy, requirements analysis, product selection, and Project Life Cycle Management of multiple web applications deployed on E-Commerce site. Managed $6.2m annual program budget.

  • Led E-Commerce Search (FAST ESP) migration from IBM.COM to LENOVO.COM. Managed requirements for 35+ stakeholders across 82 countries. Migration completed on time against aggressive site launch date.
  • Transitioned Web Analytics Program (SurfAid) from IBM.COM to LENOVO.COM , minimizing interruption of critical web analytical reporting.
  • Developed SEO strategy and standards guide to improve organic site search.Improved relevancy results, customer satisfaction, and increased shopper to buyer conversion rates by 3%.
Nov 2002 - May 2005

Web Metrics Business Owner

IBM Corporation

 Internal Business Owner/Program Manager

Multi project responsibility. Led strategy, development, and execution of the Global IBM.COM Analytics Program, supporting 82 countries and 30+ stakeholders. Managed $4.2M annual analytics budget.

  • Managed business requirements across the web analytics community. Drove new analytic enhancements and functionality improvements, resulting in increased channel sales.
  • Developed strategic KPI’s, and integrated into senior management reports. Improved Web Analytics value proposition, and ability to create strategic, targeted marketing initiatives.
  • Streamlined analytics support function, increasing productivity and reducing resource requirements, decreasing annual budget by 17%.
Apr 1997 - Oct 2002

Senior Technical Project Manager - Consultant

IBM Global Services

Seton Hall University

Transitional Manager, acting Director of University Computing. Managed day to day operations for Programming and Systems Development, Computer Operations and Technical Support. This $3m contract was at risk because of a deteriorating client relationship. Rebuilt client trust, restored confidence in team, and avoided contract cancellation. 

Goldman Sachs

Technical Project Manager/Engagement Manager. Assumed overall project responsibility for this failing 15,000 PC technology refresh services contract valued at $2m with a team of 20 IT Specialists. Restructured team, improved moral, and rebuilt client relationship.  Awarded additional $1.2m services contract.

Barnes and Noble

Transitional Manager for Barnes & Noble Textbooks.Com. Managed marketing, and operational requirements. Developed project plan and managed a team of 10 offsite web designers and developers. Project was delivered on-time against an un-movable launch date, with an acceptable 5% budget variation to accommodate design change requests. 

Jun 1992 - Apr 1997

Director of Programming Systems

Coremedia Systems Inc

Director of Programming

  • Hands on executive with software development and programming responsibility. Managed a staff of 8 programmers. Developed product and project plans for 4 software products and met all project deliverable deadlines.
  • Trained and mentored new technical staff in programming and UI techniques. Instrumental in growing the company from 6 employees to over 20 employees.
  • Designed and developed a message queuing function resulting in a 50% decrease in  database processing time.
Mar 1986 - May 1992

Assistant General Manager

Mitsubishi International Corporation

Assistant General Manager, IT Division ~ Manager Commodity Trading Systems ~ Manager Internal Consulting Services

  • Developed MIC's US 5 year Strategic IT Plan.  Presented to MIC President in Japan, and received enthusiastic approval and funding to execute.
  • Counseled and mentored Japanese management staff on managing American employees. Reduced exposure to confrontation due to cultural work differences.
  • Provided vendor management support in contracts and negotiations. Renegotiated hardware services contract saving $198k per year.  
  • Managed team of eight Japanese and American developers in support of the MIC Commodity Trading System. Designed and implemented a $100k cost savings support function.
  • Project Managed development of a Cost Allocation System for a $100m joint venture between Chrysler and Mitsubishi. System effectively eliminated duplicate and unsubstantiated costs.
  • Designed and developed a JIT Inventory system for MIC Semiconductor. System reduced material costs and increased customer satisfaction.
  • Re-designed network infrastructure and physical work area for over 40 IT personnel. Significantly improved morale and programmer productivity.

Education

Education

AAS, Accounting - Business Admin

Bronx Community College

IBM Education

Project Management, Project Life Cycle Management, Project Life Cycle Methodology, System Development Life Cycle, Consulting Methodology, Consultative Sales, Managing Without Authority, Helix Meeting Facilitation Methodology