The leading full-service international logistics partner providing intermodal transportation, trucking, warehousing, ocean transportation services, and cargo insurance to the U.S, Canada, Bahamas, Caribbean, and Latin America.
Information Services Director/CIO
Reporting to the CFO with an operating budget of $7.5M, capital budget of $4.2M, with 45 professionals and 5 direct reports.Responsible for all aspects of the organization’s information technology and logistics systems, including strategic planning, project management, international telecommunications network, telephone systems, operations, governance, compliance, applications development, e-commerce, purchased software, request for proposals (RFP) and vendor performance.
·Rebuilt underperforming department into a world-class team of professionals.
·Implemented a comprehensive disaster recovery/business continuity plan.
·Developed a $14M enterprise-wide, SOA compliant, integrated logistics management system.
·Developeda full-service logistics web portal.
·Implemented an international frame-relay network saving $1M+ while providing improved service.
·Directed the IT conversions of three major acquisitions.
·Improved Capability Maturity Model (CMMi) from Level 1 to Level 4+ using best practices, such as ITIL, COBIT, and MOF.
·Lowered the IT Total Cost of Ownership (TCO) by $2M annually.
·Implemented an international MPLS network without additional cost, while providing improved service.
·Implemented an IT governance policy based on industry best practices to ensure SOX compliance.
·Developed a business intelligence strategy aligned with the corporate mission.
·Implemented real-time monitoring of application and network performance.
·Implemented a virtualized hardware environment for servers and storage saving $250K annually.
·Developed an e-Commerce strategy for integration with international customs and logistics partners.
·Developed a insurance system to track cargo claims.
·Implemented international video teleconferencing reducing travel by $250K annually.
·Implemented an enterprise-wide, centrally administered, wireless network.
·Replaced Lotus Notes with Outlook as the corporate office productivity suite.
·Conducted software evaluation and selection of CRM and maintenance management systems.
·Implemented an enterprise content management/imaging system providing paperless operation.