Louis Manz

Louis Manz

Work History

Work History
Sep 2008 - Present

President/Sr. Consultant

CIO On Demand

Indepent consultant specializing in Strategic Information Technology Services, including: interim CIO/CTO services, strategic information systems planning, request for proposals, software evaluations, application design, systems implementation planning, and project management. Strong background in solutions for transportation, logistics, and manufacturing companies.

Dec 1999 - Aug 2008

Information Services Director/CIO

Tropical Shipping USA, LLC

The leading full-service international logistics partner providing intermodal transportation, trucking, warehousing, ocean transportation services, and cargo insurance to the U.S, Canada, Bahamas, Caribbean, and Latin America.

Information Services Director/CIO

Reporting to the CFO with an operating budget of $7.5M, capital budget of $4.2M, with 45 professionals and 5 direct reports.Responsible for all aspects of the organization’s information technology and logistics systems, including strategic planning, project management, international telecommunications network, telephone systems, operations, governance, compliance, applications development, e-commerce, purchased software, request for proposals (RFP) and vendor performance.

·Rebuilt underperforming department into a world-class team of professionals.

·Implemented a comprehensive disaster recovery/business continuity plan.

·Developed a $14M enterprise-wide, SOA compliant, integrated logistics management system.

·Developeda full-service logistics web portal.

·Implemented an international frame-relay network saving $1M+ while providing improved service.

·Directed the IT conversions of three major acquisitions.

·Improved Capability Maturity Model (CMMi) from Level 1 to Level 4+ using best practices, such as ITIL, COBIT, and MOF.

·Lowered the IT Total Cost of Ownership (TCO) by $2M annually.

·Implemented an international MPLS network without additional cost, while providing improved service.

·Implemented an IT governance policy based on industry best practices to ensure SOX compliance.

·Developed a business intelligence strategy aligned with the corporate mission.

·Implemented real-time monitoring of application and network performance.

·Implemented a virtualized hardware environment for servers and storage saving $250K annually.

·Developed an e-Commerce strategy for integration with international customs and logistics partners.

·Developed a insurance system to track cargo claims.

·Implemented international video teleconferencing reducing travel by $250K annually.

·Implemented an enterprise-wide, centrally administered, wireless network.

·Replaced Lotus Notes with Outlook as the corporate office productivity suite.

·Conducted software evaluation and selection of CRM and maintenance management systems.

·Implemented an enterprise content management/imaging system providing paperless operation.

1997 - Dec 1999

Chief Information Officer

Atlantic Marine Holding Company

The holding company of five shipyards known around the world as the premier full-service shipyards on the East Coast and Gulf of Mexico, providing quality shipbuilding and repair.

Chief Information Officer

Hired by the owner and CEO to provide the leadership, vision, and governance required to survive the scrutiny of an IPO.Operating budget of $1.5M and a capital budget of $850K.Responsible for all aspects of the organization’s information technology and systems, including strategic planning, project management, telecommunications network, telephone systems, operations, governance, applications development, purchased software, and vendor performance.

·Rebuilt underperforming department into a team of professionals.

·Improved architecture of LAN and WAN.

·Implemented an IT governance policy in preparation for an IPO.

·Conducted software evaluation and selection of ERP, logistics, manufacturing, and timekeeping systems.

·Implemented video teleconferencing reducing travel costs by $100K annually.

·Conceived architecture for complete integration of ERP and manufacturing system with project management and a 3-D CAE/CAD modeling system for ship design and construction.

·Evaluated, selected, and replaced phone company services with fully integrated PBX/Voicemail system saving $150K annually.

1993 - 1997

VP of Information Services

This wholly owned subsidiary of the St. Joe Corporation, with operating revenues near $600M, consisted of the FEC Railway, the largest regional Class II railroad, including its other logistics services, and the Gran Central Corporation, a land ownership and development subsidiary managing more than 18,000 acres.

Vice President of Information Services

Hired by the newly appointed President, to improve and advance the state of information services solutions and upgrade the technology infrastructure and quality of staffing for this logistics, railway, intermodal, trucking, and industrial real estate innovator.

·Rebuilt underperforming department into a team of professionals.

·Installed 3500+ miles of fiber along right-of-way for resale and internal use generating $250K+.

·Upgraded network to take advantage of private fiber saving $200K+ annually.

·Played a key role in the negotiation of a joint venture “haulage” agreement between the FEC Railway and the Norfolk Southern.

·Implemented and improved BCP through 24x7x365 operation.

·Created a help desk function.

·Developed a $1.1M Interline Settlement System.

·Conducted software evaluation and selection of EDI middleware.

·Developed Modern Railroad Magazine’s award winning advanced notification system.

·Developed an Integrated Voice Response (IVR) system for shipment tracking.

·Installed a railcar and logistics equipment tracking system using RFID.

·Developed an on-line rail service request system.

·Integrated railroad logistics systems with J.D. Edwards ERP, including Railroad Retirement changes.

·Assisted St. Joe with selection of Geographic Information System (GIS) for the tracking of FEC right-of-way, lumber resources, and real estate holdings.

1990 - 1993

Director - Logistics & Supply Chain Applications

Information & Computing Services

Small boutique consulting firm specializing in ERP implementations and customized integrated logistics solutions.

Director Logistics Services Consulting

Reporting to the Vice President of Business Development was responsible for the planning and development of a new line of business developing custom and off-the-shelf application solutions for logistics, warehousing, distribution, and transportation industry clients.

·Played key role in the development of this new line-of-business applying state-of-the-art technology to the logistics industry.

·Negotiated VAR relationship with vendors of portable wireless terminals.

·Developed intermodal terminal inspection and logistics control system for the FEC Railway doubling their capacity.

·Developed automobile inspection and inventory system for use by rail carriers.

·Developed intermodal container inspection system for Dole Fresh Fruit in Port of Wilmington, DE.

·Developed a remanufactured and repair parts inventory system for VMV Paducahbuilt.

·Assisted with the design of an innovative warehouse cross docking system supporting AIAG standards and using wi-fi portable terminals for Customized Transportation, Inc. for use by Chrysler.

·Developed logistics management system to support Planters/Nabisco public warehouses that won P/N award for best public warehouse.

·Developed parts mixing warehouse system for Customized Transportation, Inc. for use by Mazda.

·Developed cylinder tracking system for Dole Fresh Fruit Latin America (Costa Rica).

·Developed asset inventory management system using portable terminals for the State of Florida Legislature with interface to SAMAS (State Asset Management System).

·Developed perishable food inventory and restocking system for Dandee Foods.

1987 - 1989

Manager in Charge of Consulting Services

Price Waterhouse

Second largest accounting firm with management consulting services, providing technology, security, and IT audit support for their clients.

Manager, Management Consulting Services

Manager in charge reporting to the partner-in-charge of the Florida Area, my responsibilities included the direction of all consulting personnel in the Jacksonville office and coordination of personnel from other offices providing consulting services to local clients.

·Implemented ERP system for the Jacksonville Port Authority.

·Implemented ERP system and Purchasing Management system for the St. John’s River Power Park, a joint venture between Florida Power & Light (FPL) and the Jacksonville Electric Authority (JEA).

1985 - 1987

Manager, Telecommunications & Office Automation

Brockway Inc.

Second largest manufacturer of glass, plastic, and metal packaging to the food, beverage, and pharmaceutical industries in the U.S.

Manager, Telecommunications and Office Automation

Directed all telecommunications and personal computing, including voice and data communications, computer operations, local area networks, and office automation, including word processing, personal computing, micro-to-mainframe connectivity, and the integration of applications development technologies.

·Developed PC-based system for carton packaging specifications.

·Planned and executed the relocation of corporate headquarters from Pennsylvania to Florida.

·Developed a transportation audit system.

1983 - 1985

Manager, Applications Development

Brockway Inc.

With an operating budget of $1.2M, directed all applications development activities including the implementation of new applications, maintenance of existing applications, and the establishment of corporate direction in applications development strategies, methodologies, and productivity aids.

·Awarded CEO stock award for accomplishments.

·Implemented applications development methodology to improve quality and schedule accuracy.

·Evaluated, selected and implemented Manufacturing ERP system through a structured Systems Management Methodology.

1981 - 1983

Divisional Director of IS - Manufacturing Services Division

Corning Glass Works

(Manufacturing Svs. Div.)

Division of Corning Glass Works that included a leading edge, highly specialized box plant, manufacturing systems, industrial truck management, a numerical control machine shop, Corning’s Steuben Glass plant and distribution centers, and CGW’s construction trades.

Manager of Information Services, Manufacturing Services Division

Responsible for planning the strategy and execution of information services to support a variety of unique manufacturing operations.

1980 - 1983

Adjunct Instructor - Computer Science

Community college offering an extensive yet affordable range of educational opportunities to a diverse population of full-time and part-time learners; focusing on student achievement by stressing quality teaching and personal attention.

Adjunct Instructor II

Evening instructor of computer technology, concentrating on real-life business needs and solutions. Taught Introduction to Computers, BASIC programming, COBOL programming I & II, and Systems Analysis I & II.

1979 - 1981

Applications Development Supervisor

Corning Glass Works

Primary responsibility was the supervision of all analysts and programmers involved with the development of new computerized systems, the coordination of multiple projects and assuring the satisfaction of user requirements.Activities included providing technical guidance, making work assignments, conducting functional walk-thrus, and conferring with the Manager of Information Services on career development, promotional and compensation matters.

·Developed construction estimation, planning, and execution system. (Corning)

·Implemented a manufacturing system for a high-end retail crystal manufacturer (Steuben Glass).

Feb 1979 - Oct 1979

Plant IS Director

Pullman Inc.

Responsible for coordinating all application development activities for the plant with the corporate headquarters in Chicago, Illinois.Directly responsible for the conversion of the System 3 to an IBM 370.

·Implemented Pullman’s first MRP system

·Implement a Plant Payroll and Labor Distribution System.

Dec 1975 - Feb 1979

Sr. Systems Analyst

American Hardware Supply Co.

Developed warehouse, distribution, distributed retail Point-of-Sale, and a host of dealer oriented financial systems.

·Installed retail Point-of-Sale for hardware store retailers with back end financial system support.

·Developed forecasting system for predicting sale of hardware goods.

Dec 1974 - Dec 1975

Systems Analyst


Developed applications to support the Economic Analysis and Planning Department.


2009 - 2011


Accepted into 23-month Executive MBA Program beginning August 2009.
1970 - 1974


Pennsylvania State University - University Park, PA



Wireless Computer Applications

Systems Development Life Cycle

Organizational Accountability

Enthusiasm & Confidence


Logistics & Supply Chain Management

Process Re-engineering

IT Governance & Compliance

Application Architecture & Design

Organizational Discipline

Motivation & Mentoring

Initiative & Conviction

Broad Knowledge of Technolgies

Project Management/PMO

Strategic Planning


A progressive, technically competent, people-minded executive who can take a regressive or stagnant information technology department and nurture it into a competent, productive, successful one.Capable of providing vision and leadership for the development and implementation of information technology initiatives.Technology generalist with a broad experience with state-of-the-art technology, knowledge of the logistics, manufacturing, warehousing, distribution, consulting, construction, and retailing industries.


Racquetball, music, watching sports, Knights of Columbus, and helping the less fortunate.

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Institute for the Certification of Computer Professionals (ICCP)



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