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●Cooking – Experimental and adventurous. Currently writing own recipe book

●Art – I paint landscape and abstract art,and love visiting galleries and exhibitions

●Reading – I enjoy reading fictional stories in addition to self empowerment books

●Music – Passionate about all generations of music and collect vinyl records

●Hiking – Biggest achievement was climbing the Old Man of Coniston in the snow

●Camping holidays – It is great to explore new places and taking in the outdoors

●Ceilidh – English folk dancing is great for exercise, socialising and meeting new people

●Coaching – Helping family and friends to achieve their goals and develop themselves

Work experience

Mar 2009Apr 2012

Trainer ( 3 yrs secondment)

Molson Coors Ltd

My role was to design and deliver systems end user training and provide coaching as part of the SAP integration project.  I was responsible for the full training cycle including training needs analysis, designing learning activities fit for purpose, authoring supporting material, delivering the training and evaluation analysis. I was accountable for over 300 multi-site users nationwide and experience in designing learning solutions that engage different learning styles and needs. Key skills gained are presentation, facilitation, consultancy, problem solving, designing, communication, interpersonal, listening,  assertiveness, flexibility, team working, self management, time management, strategic, research/learning and organisation. In line with the secondment role as trainer, I designed and developed a succession plan for new Resource Planner. This included interviewing, induction planning, design of training materials and activities, delivery of the induction, and coaching to ensure smooth transition from induction to workplace.

Apr 2006Apr 2012

Resource Planning Executive

Molson Coors Ltd

Working in a Contact Centre my responsibilities included staffing to demand, call forecasting, co-ordinating off phone activities, shrinkage management, capacity planning, real time management, admin and performance management. Key skills gained are self motivation, organisational, time management, leadership, staff engagement, analytical, teamwork, strategic, theoretical, intrapersonal and presentation skills. I gained strong technical skills in Microsoft, Business Objects, Meridian Telephony, NICE/Varient, workforce management tools (Q-Max), HRM (Human Resource Management tool) and SAP.I gained coaching & mentoring skills through supporting employees with their personal development plans that related to Resource Planning. I delivered one-to-one meetings and workshops to establish development and training needs and worked closely with Learning & Development/HR to ensure development plans were executed. I supported the Learning & Development team delivering soft skills, customer service, sales, systems and induction training to Contact Centre staff and management as part of my own personal development.

Feb 2005Apr 2006

Contact Centre Administrator

Molson Coors Ltd

Responsibilities as administration support for a Contact Centre included the annual leave process, employee absence, performance management reports, ad-hoc reports, staff records and communications. Key skills include Microsoft Office, record keeping, verbal and written communication, time management, organisational, multi-tasking, and to maintain confidentiality.

Jun 1997Feb 2005

Tele-Account Manager

Molson Coors Ltd

Managed beverage sales & service to a group of national customer accounts. Key skills gained are telephony, customer service, consultative, negotiation, time management and commercial awareness


A-Level & B-Tech

Barnsley Art College

2 Year Diploma

Huddersfield University
Apr 2012Mar 2013

Diploma (Level 3)

Chartered Institute of Personnel & Development


Sherrell Anne Pape

MSc Chartered Fellow of the CIPD, Affiliated Associate of CMI, Affiliated Associate of IFL

Alex Gracey