Customer Service Officer
MITIE / Lloyds Banking Group, Bank of Scotland and Intelligent Finance.
Mainly this job required excellent observation, time keeping skills, good judgement, trust, accuracy. It consisted of, handling cheques, looking over each cheque received for any errors, also cash (sometimes thousands of pounds). Copying and directing all bank related documents to the required team, including original birth, marriage, death certificates and other very important documents. Opening, and sorting mail for all departments, including, being alert for suspicious packages, reading the contents to check for fraud. I am computer literate and used these skills for many tasks that required use of the pc including spreadsheets and word. I have completed all training courses to keep me up to date with Data Protection, Fraud excreta. During the years i worked here the company merged to become Lloyds Banking Group. Mitie took over our department so our employers were different but the work wasn't.