Customer Service Officer
May 2003 - Jul 2015
MITIE / Lloyds Banking Group, Bank of Scotland and Intelligent Finance.
Mainly this job required excellent observation, time keeping skills, good judgement, trust, accuracy. It consisted of, handling cheques, looking over each cheque received for any errors, also cash (sometimes thousands of pounds). Copying and directing all bank related documents to the required team, including original birth, marriage, death certificates and other very important documents. Opening, and sorting mail for all departments, including, being alert for suspicious packages, reading the contents to check for fraud. I am computer literate and used these skills for many tasks that required use of the pc including spreadsheets and word. I have completed all training courses to keep me up to date with Data Protection, Fraud excreta. During the years i worked here the company merged to become Lloyds Banking Group. Mitie took over our department so our employers were different but the work wasn't.
Mar 1998 - Oct 1998
Livingston Football Club
Carrying out all bar duties, including opening and closing the public bar, using the cash till and keeping up with stock. I earned excellent customer service working in this environment as the customers were from all walks of life. I worked in the restaurant serving Managers, staff and players of well known football teams. I also worked in the very busy night club on occasions, team work was of ultimate importance, the pace was very fast, you had to be quick, observant and accurate whilst providing excellent customer service.
May 1988 - Sep 1998
Waddies Web Division
This was in the printing industry where some of the tasks were checking everything of print and folding of a booklet/leaflet were perfect, including the colour change of the ink, the position of the print and any errors with spelling excreta. I was the last person to see the final result of our work before being delivered to our customers, and with Waddies being the top of the printing world, keeping that position was vital.