Cardiff Metropolitan University
Expected graduation date: July 2016
I am a current events management student, seeking work within the tourism and events industry; graduating in July 2016. I am a confident, outgoing individual with strong communication and organisational skills. I possess a wealth of customer service experience which I have acquired through various roles within the tourism, hospitality and events industry. I am eager to progress into a challenging and dynamic role that will utilise and further develop my skill set.
Expected graduation date: July 2016
11 x GCSE's: Grades A*- C
4 x AS Level's: Drama (A), Music (B), Art (B), English (C)
3 x A Level's: Drama (B), Music (C), English (C)
Duties Include: Working in a team within the food and beverage department - Serving behind the bar and as a waitress - Helping to set up/layout the restaurant and various event spaces - Hosting guests and dealing with bookings and sales enquiries - Dealing with customer queries and complaints.
Duties Include: - Welcoming guests to events such as open days, exhibitions and ceremonies - Showing prospective students campus facilities - Stewarding/directing - Assisting in course talks to prospective students/public speaking - Helping with set up and de-rig of certain events - Event preparation and general organisational tasks.
Duties Include: Providing a high level of customer service - Dealing with queries/issues/complaints and providing effective follow-ups and resolutions - Running check in and check out of large tourist groups - Selling excursions - Managing and leading a group of hotel reps - Dealing with local partners within resorts - Conducting daily speeches - Organising meetings - Liaising with hoteliers - Cash handling
Duties Included: Resolving customer problems/queries quickly and efficiently - Planning and execution of various operations - Daily informative speeches - Pitching guests on our excursions, events and services - Reserving and organising excursions and day tours - Helping with promotion of events and merchandising - Dealing with all Health & Safety issues and reporting back to Operations Manager - Responsibility for the safekeeping and accounting of all money collected from customers for the services provided - Accurate and timely submission of resort administration and paperwork - Monitoring the boats to ensure a high standard of health & safety, quality of service, crew performance, and communication - Liaising and maintaining excellent working and personal relationships with suppliers.
Duties included: Working as part of a large team and serving customers on the bar in a busy environment - Set up of the bar at beginning of shift - Assuring bar is kept to a high standard of cleanliness, and that tills and bar are stocked regularly - Managing food orders - Dealing with customer queries and complaints - Delegation of tasks and the organisation of staff - Acting as a liaison between the management and the staff - Working efficiently and accurately to ensure that our customer service meets the brand standards - Up-selling products/achieved 'highest seller' incentive on multiple occasions - Assisting in training of new employees.
Teaching children of all ages life skills such as cooking, crafts, art, sport, games and any other activities to enrich their lives. Helping to get younger children ready for school, assisting with children’s homework, taking children on day trips and organising fundraiser events for the orphanage.
Being part of a team to help feed, bathe, rehabilitate elephants rescued from lives of neglect and abuse. Engaging in physical tasks; park maintenance, food and crop preparation and assisting with medical treatments.
Teaching arts, crafts, English, maths, physical education, music and drama to all children. Preparing lesson plans, organising games for younger children, contributing towards devising a curriculum for the school and assisting in follow-ups in local baby clinic.
Martial arts, music, socialising, travelling, exercising, reading and cooking.
Sail Croatia Adventures
96-97 High Street
Egham, Surrey. TW20 9HQ, UK
+385 91260 35 88
65-74 St Mary's Street
Cardiff, South Glamorgan, CF10 1FA
02920 727 930