Louise Howard

  • Cardiff Wales
Louise Howard

Events Management Student at Cardiff Metropolitan University


I am a current events management student, seeking work within the tourism and events industry; graduating in July 2016. I am a confident, outgoing individual with strong communication and organisational skills. I possess a wealth of customer service experience which I have acquired through various roles within the tourism, hospitality and events industry. I am eager to progress into a challenging and dynamic role that will utilise and further develop my skill set. 


Sep 2013 - Present

Events Management

Cardiff Metropolitan University 

Expected graduation date: July 2016

Sep 2007 - Jun 2012

GCSE, AS Level & A Level

Pencoed Comprehensive School

11 x GCSE's: Grades A*- C

4 x AS Level's: Drama (A), Music (B), Art (B), English (C)

3 x A Level's: Drama (B), Music (C), English (C)

Work History

Work History
Nov 2015 - Present


Marriott Hotel, Cardiff, Wales

Duties Include: Working in a team within the food and beverage department - Serving behind the bar and as a waitress - Helping to set up/layout the restaurant and various event spaces - Hosting guests and dealing with bookings and sales enquiries - Dealing with customer queries and complaints.

Apr 2015 - Present

Student Ambassador 

Cardiff Metropolitan University, Cardiff, Wales

Duties Include: - Welcoming guests to events such as open days, exhibitions and ceremonies - Showing prospective students campus facilities - Stewarding/directing - Assisting in course talks to prospective students/public speaking - Helping with set up and de-rig of certain events - Event preparation and general organisational tasks.

Apr 2014 - Present

Senior Hotel Rep

ILOVETOUR.co.uk (TUI Travel Plc), Salou, Spain

Duties Include: Providing a high level of customer service - Dealing with queries/issues/complaints and providing effective follow-ups and resolutions - Running check in and check out of large tourist groups - Selling excursions - Managing and leading a group of hotel reps - Dealing with local partners within resorts - Conducting daily speeches - Organising meetings - Liaising with hoteliers - Cash handling 

Jun 2015 - Sep 2015

On-board Representative

Sail Croatia, Croatia

Duties Included: Resolving customer problems/queries quickly and efficiently - Planning and execution of various operations - Daily informative speeches - Pitching guests on our excursions, events and services - Reserving and organising excursions and day tours - Helping with promotion of events and merchandising - Dealing with all Health & Safety issues and reporting back to Operations Manager - Responsibility for the safekeeping and accounting of all money collected from customers for the services provided - Accurate and timely submission of resort administration and paperwork - Monitoring the boats to ensure a high standard of health & safety, quality of service, crew performance, and communication - Liaising and maintaining excellent working and personal relationships with suppliers.

Jan 2013 - Jun 2015

Bar Supervisor

Walkabout Sport Bar & Nightclub, Cardiff, Wales

Duties included: Working as part of a large team and serving customers on the bar in a busy environment - Set up of the bar at beginning of shift - Assuring bar is kept to a high standard of cleanliness, and that tills and bar are stocked regularly - Managing food orders - Dealing with customer queries and complaints - Delegation of tasks and the organisation of staff - Acting as a liaison between the management and the staff - Working efficiently and accurately to ensure that our customer service meets the brand standards - Up-selling products/achieved 'highest seller' incentive on multiple occasions - Assisting in training of new employees.

Nov 2012 - Dec 2012

Volunteer Child Assistant

Jodie O'Shea Orphanage, Bali, Indonesia

Teaching children of all ages life skills such as cooking, crafts, art, sport, games and any other activities to enrich their lives. Helping to get younger children ready for school, assisting with children’s homework, taking children on day trips and organising fundraiser events for the orphanage. 

Oct 2012 - Nov 2012

Park Volunteer

Elephant Nature Reserve, Chiang Mai, Thailand 

Being part of a team to help feed, bathe, rehabilitate elephants rescued from lives of neglect and abuse. Engaging in physical tasks; park maintenance, food and crop preparation and assisting with medical treatments.

Sep 2012 - Oct 2012

Volunteer Teacher

Kyeeda Primary School, Nairobi, Kenya

Teaching arts, crafts, English, maths, physical education, music and drama to all children. Preparing lesson plans, organising games for younger children, contributing towards devising a curriculum for the school and assisting in follow-ups in local baby clinic.


Oct 2013 - Present

Level 2 Food & Hygiene 

Oct 2012 - Present

Open Water Diver


License: 1210AQ8572

May 2015 - Present

Level 2 Personal License 


License: 1003374198

Hobbies & Interests 

Martial arts, music, socialising, travelling, exercising, reading and cooking.


Tsvetan Kosturkov 

Operations Manager

Sail Croatia Adventures

96-97 High Street

Egham, Surrey. TW20 9HQ, UK

+385 91260 35 88


Llyr Roberts

Deputy Manager

Walkabout Cardiff

65-74 St Mary's Street

Cardiff, South Glamorgan, CF10 1FA

02920 727 930