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Lorna Jean C. Sharrard

Administrative Assistant

Work experience

Jan 2011May 2012

Shelter Island Medical Group 

Work Comp. Coordinator 
  • Schedule appointments and registered patient demographics.
  • Distributed sample pharmaceuticals as prescribed.
  • Precisely completed and forward all required claims paperwork with all supporting documentation.
  • Explain any modifications including restrictions of job duties.
  • Obtain insurance adjuster information for new claims or referrals if needed.
  • Managed various general office duties such as answering multiple telephone lines, faxing and sending emails, scanned documentation and entered into the database.
  • Correctly coded and billed medical claims for various employers and insurance companies.
  • Accurately posted and sent out all medical claims.
  • Submitted electronic/paper claims documentation in a timely manner.
  • Responded to correspondence from insurance companies.
  • Managed billing invoice statements.
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Assisted with receptionist duties, file organization, verifying patients' eligibility and claims status with insurance agencies.
  • Created daily cash reports for bank deposits. 
May 2002Oct 2010


Department Manager
  • Welcomed customers into the store and helped them locate items.
  • Fostered a positive working environment by consistently treating all employees and customers with respect and consideration.
  • Coordinated and conducted new hire interviews.
  • Trained and served as a peer coach for new sales associates.
  • Identified individual development needs with appropriate training.
  • Maintained up-to-date knowledge of product and service changes.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Performed merchandise audits in order to maintain shrinkage control.
  • Tracked inventory of all photo lab products and equipment.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Maintained established merchandising standards, including backroom warehouse, sales floor and promotional displays.
  • Completed stock orders and managed inventory levels.
  • Trained fellow-associates in Safety as well as proper handling/disposal using the provided Hazmat Stations.
  • Processed claims for merchandise returns in order to receive proper store credit.


      • Excellent verbal and written communication skills                   Type 50 wpm
      • Organized, Attention to detail                                                             Inventory management
      • MS Windows proficient, MS Outlook proficient                            Efficient multi-tasker
      • Quick learner                                                                                             Independent worker
      • Multi-line phone system proficiency                                                Customer service-oriented



High School Diploma

Sweetwater High School - National City, CA


Available upon request.